We stayed for one night at the Remarque to visit the Christmas Market, which was conveniently located just down the street. Various small requests, such as requesting an ice bucket “ice cooler” all were handled quickly and efficiently. In the evening of our one night stay, while getting ready to leave for the market, we noticed that the smell of cigarette smoke was drifting into our (non-smoking) room from the (non-smoking) hallway. Opening the window or turning on the air conditioner didn’t help because it caused the smoke smell to circulate in the room more. Downstairs we noticed that the lobby was an open smoking area and that it appeared to be the smoke from the lobby that drifted up in to the open floors above. Upon informing the front desk, we were told that German law allowed the guests to smoke and that there was nothing they could do about it. We ended up having a horrible night of sleep in a stuffy, smoky room. In the morning, we once again informed the front desk staff of the issue and our bad night of sleep. They told us that because we didn’t inform them in time to change our room that there was nothing that could be done. When we said that we had complained the night before and the response was that it was law, we were again told that there was nothing they could do and that we should have changed rooms. The smell of smoke ruined our sleep and our stay at Steigenberger Remarque.
- Steigenberger Hotel Osnabrück
