The hotel is nice BUT dont break anything accidently. I was in the hotel foyer with my bags when i accidently clipped one of the lamps. it fell and smashed. The hotel staff were incredibly rude, and were telling me "you must pay, you must pay" in under 10 seconds of the accident happening. Clearly the hotel does not have insurance for accidents such as these and i was charged £110 pounds for this foyer lamp. I will never be visiting this branch of steigenberger hotel again. Note : this was in the foyer, let alone the room! terrible, staff more concerned about money grabbing than customer service. What makes it even more upsetting is that i was part of a party of about 18 people and we had some 10 rooms paid for.
- Steigenberger Hotel Osnabrück
