I stayed at this hotel for six nights. The service from the male receptionist and brunette was disgustingly rude. The blond man at reception actually asked me: "What is it NOW???!!!!" in a really rude and irritated way when I approached the counter to ask for help about something. I asked for directions to catch bus and tram to the city center, and he gave me incomplete instructions. He rattled them off like it was a speed contest and he left out a lot of necessary information. I ended up waiting 20 minutes waiting for a tram that never came because of the lousy instructions, and spent 15 euros on a taxi instead. Another time, I had to walk 30 minutes to get back to the hotel because of the lousy directions and I got lost. Getting information about anything from this receptionist was like getting blood from a stone. For example, how to use the internet in the lounge downstairs - there is NO FREE INTERNET in the rooms (10 Euros an hour in the rooms). He told me I needed a LAN cord and he was so unhelpful he didn't tell me they supplied LAN cords to guests. I was about to go out and buy a LAN cord, he was so unkind and uninformative. He seemed to want to get rid of me as quickly as possible. Also the brasserie is terrible. I ordered pasta and water. I paid 2 euros for a tiny glass of (probably) tap water and she didn't even bring the bottle. It was not mineral water. Then the pasta dish was so salty and I got food poisoning from it - abdominal cramps and diarrhea all night. If you are not a German or European, you will probably be given terrible treatment from the arrogant blond male receptionist and the stupid ditzy brunette female receptionist who couldn't even give me instructions on public transport to and from the city. The blond FEMALE receptionist was good though; she seemed the only one who wanted to help. WARNING: Don't go here unless you are a German and have a car. You will be treated like a leper for asking questions and will pay through the nose for something like a glass of water (2 euros for a small glass (60 mls) of tap water and no bottle brought to the table.. ). It made me really upset. Lost tons of money catching taxis and spent tons of time walking around lost trying to get back to the hotel. Only good thing about the hotel is the park setting (including a lake with ducks) which is good for guests with pets but be careful there is dog poo everywhere - I almost sat down on dog poo when I sat down on the grass in the park.