Stayed at Hotel Savoy in July. What a disaster. On check in everything went smoothly. We were checking out the next day. When I went down to breakfast that morning of check out I asked what time check out was. At first I was told 4pm by the young women who worked there but within 5 minutes she came back and told me she was wrong and check out was 11am. We weren't leaving the area till around 3pm. She told us we could safely leave our 2 pieces of luggage and 2 backpacks behind the front desk. I had also emailed them prior to arrival and was given the same information. When we came back less then 3 hours later our luggage was there but our backpacks were gone. By then the manager was there who had no idea what happened. He question the young women and she said she didn't know what happened to them. They have a bell that rings when someone enters or exits the hotel at which point they are suppose to go to the front desk. The manger seemed to be very nice and help us while we were there. They called the police and we filled out a report. The manager told us he contacted his insurance company. The only thing he offered us was to stay another night on them to see if our backpacks showed up. We were heading 30 minutes away for a wedding and could not stay but told him to contact us if anything showed up. We stayed in contact via email throughout the rest of our trip but nothing showed up. Right before we left Europe I contacted him again asking if anything showed up and what was going on with the insurance. At that point I was told the manager was on holiday and would contact me when he returned. After we were home he contacted me by email letting me know that there insurance didn't cover anything. We lost over $1,700 worth of stuff in our backpacks, including cameras and ipods. I then emailed and asked him how his hotel would go about reimbursing us.He then told me his hotel was also not responsible. Our things were stolen I get that sometimes things happen we cant control but for the hotel not to take any responsibility is unheard of and someplace I would never want to stay. They didn't even offer to reimburse us for the night we did stay there. Does this hotel really care about there guests, I think not. We did learn our lesson and made sure our luggage got locked up the rest of our trip. They should have never told us to leave it someplace unless it was going to be watched at all times.