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Sheraton Offenbach – reviews, photos

4.0 of 5
Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Hotel amenities
Sheraton Offenbach
Ranked #1 of 25 hotels in Offenbach
4.0 of 5 stars 127 Reviews
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127 reviews from our community

    Trip type
Traveller rating
    38
    61
    22
    4
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Date Rating
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Not a bad place to stay if you are visiting Frankfurt”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

The former bus station has been pleasantly transformed into the Sheraton Offenbach. Enjoyed staying here. After a long flight from down under, and arriving early morning, I was pleasantly surprised to find that my room was available at 7.15 in the morning. The restuarant was of good quality and the breakfast above average. Location is great as across the road you will find the main shopping precinct and mall etc. From end of November, there will be a local Xmas market opposite the radhaus. Only downside was the porter broke a wheel off our luggage squeezing all the cases into his carry rack. Internet was free in the lobby but only one person per room can log in. Bit of a pain to renew the password every 1/2 hour or so. LImited hours for sauna was also a bit restrictive. Beatiful park and palais ( now a conference centre) adjoining the hotel.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Aussiesinice about Sheraton Offenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Offenbach Hotel, Assistant to the General Manager & to Human Resources at Sheraton Offenbach, responded to this review
15 February 2012
Dear Aussiesinice,

thank you very much for sharing your experience at the Sheraton Offenbach Hotel with us and the TripAdvisor community.
It is our pleasure to see that you enjoyed your stay at our property and that we were able to offer you an early check in after a long trip from Australia. As well I read with gladness that our restaurant and breakfast offer has been to your satisfaction.
The Sheraton Offenbach Hotel is directly located in Offenbach downtown, so we do have a shopping area, restaurant and bars just across the street. I agree with you, it is very convenient. Even though the hotel is very central we have a nice and quiet park just next to it.
Dear Aussiesinice, we do offer the internet free of charge for 45 minutes at our Link@Sheraton in the lobby. You are right that the tickets expire after that time. To help you to stay in touch with your family, we were happy to offer you more internet tickets.

Thank you for staying with us and we are looking forward to welcome you back!

Best regards from Offenbach

Mareike Suderleith
Assistant to the General Manager and to Human Resources
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Ireland
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Expect more from a Sheraton”
3 of 5 stars Reviewed 19 January 2012

Welcome quite good but went down hill from there. Given a room in the 100's thats downstairs from reception. Nice room but window is next to the footpath on the road outside. Shower very poor. No Wi Fi but worse no phone signal at all. Fine if on a quite break but for a working trip very poor. Dinner in the resteraunt tasted really good pity it was served cold! The worst Masage in the spa I have had.
S Bann outside front door greatt connection to center of Frankfurt.Strange no path upp yo front door you had to contend with the taxi,s.
Worth a punt if doing business in Frankfurt. Dont accept any room in the 100's

Room Tip: Stay away from the 100's
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask IrelandCeltic about Sheraton Offenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Offenbach Hotel, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
24 January 2012
Dear IrelandCeltic,

thank you very much for the constructional feedback!

We seem to have disappointed you to a certain extent and we are sorry that your stay did not fulfil your expectations. We regret that you did not get any phone signal und that we could not offer you the Internet service you expected. Unfortunately we were not able to offer you the attendance you need for a business trip. Please be sure, that we acknowledge your concerns!
Equally I would like to apologize for the cold food in our restaurant. We are happy that it tastes good to you, but regret that you could not enjoy it, due to the temperature.
IrelandCeltic, your opinion matters a great deal to us and we value your contribution to improving our service quality. We would be delighted to welcome you soon again to our property and hope you will give us another chance to prove our hotel and restaurant!

Please do not hesitate to contact me if I can assist you with your next booking for the Sheraton Offenbach Hotel.

Best regards

Mareike Suderleith
Assistant to the General Manager and to Human Resources
.
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Preston, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“nice hotel but dont phone home from there”
5 of 5 stars Reviewed 1 January 2012

we stayed here whilst vsiting the Christmas markets in Frankfurt. very cose to the railway station with fantastic travel links. my only disappointment was the price of a very brief phonecall home (max 1min 30sec) from the hotel bedroom phone which cost over 28 euro. there are phone booths in the railway station so use them if you need to make an international call.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sharon g about Sheraton Offenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Offenbach Hotel, Assistant to the General Manager & Human Resources at Sheraton Offenbach, responded to this review
26 January 2012
Dear Sharon G,

thank you very much for staying at the Sheraton Offenbach Hotel and providing your feedback to the Tripadvisor community.
With gladness I read that you enjoyed your stay in our property and had some good time at the Christmas market in Frankfurt. To avoid confusion we do have a detailed price list in our rooms, so that every guest is informed about our telephone costs. Sharon G, please be sure, that we approve your feedback.
I hope we can welcome you again at the Sheraton Offenbach Hotel, maybe to visit our nice Christmas market here in Offenbach?
Please do not hesitate to contact me, if there is anything I can assist you with.

Best regards

Mareike Suderleith
Assistant to General Manager & Human Resources
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Denmark
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Frankfurt with a car without hassle”
4 of 5 stars Reviewed 13 November 2011

Stayed at this hotel a couple of times and the experience are very consistent.
Nothing about this hotel is spectacular, but it works efficiently and is reasonable priced compared to central Frankfurt. I like the value for money at this hotel.
Very easy to get to downtown on public transport.
If you are driving they have their own garage and compared to central Frankfurt is much easier to too and from the hotel.
You can check your mail on a number of hotel computers in the lobby, but internet in the room is expensive.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask The_great_Dane24 about Sheraton Offenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tromso, Norway
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Nice hotel, good breakfast”
4 of 5 stars Reviewed 28 October 2011

Due to a cancelled flight, I spent one night in this hotel. The reception staff were friendly and helpful and provided me with toothbrush and other necessities (my luggage was in the airport). Breakfast was good and plentiful. A very short walk to shopping areas in Offenbach and to the Bahn, which easily transports you to the more interesting city Frankfurt.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HegeL77 about Sheraton Offenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sheraton Offenbach

  • Sheraton Hotel Offenbach
  • Sheraton Hotel Frankfurt
  • Sheraton Frankfurt
  • Frankfurt Sheraton
Address: Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Price range (per night):* INR6,105 - 17,699

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