My wife's family and I went to Germany to visit my brother-in-law who is currently living there. He lives in Kassel so through an internet search for hotels, we were able to find this location. The hotel was very clean and comfortable. The airline lost our bags so I was without my European converter to charge my phone (in which the airline was going to call when our bags arrived) and the front desk staff was nice enough to let me use the manager's PERSONAL iphone charger to charge my phone overnight. This is my definition of going above and beyond for the guest!
