I assume as the hotel is located very close to the ICE station Kassel-Wilhelmshöhe, the hotel is really very popular. A nice hotel with modern decoration and furniture, nice and young staff. However I always have problems when checking in and out, as they are most of the time understaffed. I can not understand this as mornings and evenings are known to be the most crowded times for a hotel reception. Most of the time I have to stay long time either for check-in or out, or just to ask a question. Food in breakfast and in the evening is good and delicious. Service in the restaurant is also good. Internet is available but not for free. I think they charge like 5 euros for one day. What I find in general with Penta hotel chain is that they still do not offer any loyality programms and do not do a partnership with others. You can not earn miles, payback points or anything else when staying at this hotel.
- Kassel Penta Hotel
