We had a 12 hour overnight layover for our flight at the Frankfurt Airport. So we booked a room at Leonardo Hotel a few weeks in advanced. Their website clearly states that the airport shuttle is a courtesy and as such is only available during certain times and only by making a reservation for it. Many of the hotels charge for shuttle service, so I was more than happy to find this hotel had a free shuttle and was understanding of it’s limited bases.
I emailed the hotel letting them know that we would be arriving late in the night, and would need the shuttle to the airport in the morning. Within minutes I received a reply email confirming not only our hotel reservation, but our shuttle reservation as well.
The hotel is in a quiet residential neighborhood and as such is not too close to shopping and restaurants, but I would much rather have the quiet, than the noise of a nearby shopping/dining area. When we approached the front desk to check-in, they had our paperwork already printed and waiting. It was the fastest check-in I have ever experienced. We told them our name, and it was as if they knew who we were before we even said anything. They were literally waiting for us.
They, for reasons unknown to us (but we wont complain!), upgraded our room to a two room suite with a balcony! The room was nicely furnished and decorated. There was a surprising array of toiletries offered in the bathroom: toothbrush/paste kit, sewing kit, shaving kit, beauty kit, soaps, shampoos, etc.. The soap dispensers at the sink and in the shower were difficult to figure out, in fact we never did figure out how to get the liquid soap out of them.
The bathroom was exceptionally clean (I even looked at the caulking around the toilet base and it was super white), that said, there was some disconcerting things: the carpets are woefully stained; there are holes in the walls the size of a penny which makes it look like cords were fed through the holes at one time and in the oddest of places (at eye level for example); the sheets, pillows, and blanket while appeared washed, had several hairs on them (I’m not talking one or two, but several), and unfortunately one blanket had a booger with black hair on it. I couldn’t believe it was a booger, so I asked my hubby to check it out, and sure enough, it was a booger. Ick!
The mini bar had the most reasonable prices I had ever seen, so we had a beer (much needed after a long day of air travel!). The walls were a bit thin (as is most hotels), but thankfully, our neighbors were very quiet, so it was quiet for sleeping. The air conditioner worked very well. The rooms, including the bathroom, were large, and had a wonderful closet will lots of shelves. Checkout was smooth and simple. The shuttle service was on time, and also very smooth.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC