This is what I would call a standard Best Western.
I arrived in a bad mood - the hotel provided walking directions from from the nearest station - the directions provided are not adequate - I strongly suggest that someone from the hotel looks at the BW website and walks what is written! The problem started with their being more than one exit from the station ....
The welcome was an average one. My frustration as always is that I spend a lot of time filling in the electronic form with my details - DOB, address, inside leg measurement etc, indeed I have a Platinum card with BW, to find that when I check in my name is spelled badly, my nationality is correct and the rest of the details that are held in the BW system have to be written again by hand. Come on BW - get with the 21st Century. I know some people put their business address on their profile but you could introduce a little tick box to state the address given is home or business ... nothing worse than having some miserable german woman command more information, after a bad journey from the station. At least the rate infomation was correct.
The hotel is clean. My room was of a good size, looking onto the street, windows open which is a real bonus for me. Good air conditioning. Minibar, safe, plenty of storage in hotel. VERY comfortable bed. Internet connection worked first time, fast!
Bathroom - like others that reviewed this place - tiny! A half-bath with a shower over. BW should consider ripping out the baths and just leaving a "wet area" much more modern, uses less water, i would imagine easier to clean too! The shower had no curtain- rather some old perspex plastic shield. The bathroom is so out of synch with what is actually a VERY comfortable, functional room.
The cost - very acceptable. I paid 129 euros for 2 nights, with no silly pre-payment etc.
this hotel is a good find, clean, comfortable and certainly will be back - but a few improvements could be made.
- Best Western Scala
- Best Western Frankfurt
- Frankfurt Best Western
