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Turm Hotel-a Supranational Hotel – reviews, photos

Eschersheimer Landstrasse 20 | Hessen, 60322 Frankfurt, Hesse, Germany
Hotel amenities
Turm Hotel-a Supranational Hotel
Ranked #156 of 260 hotels in Frankfurt
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    6
    13
    6
    4
    3
Date Rating
London, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“Horrible service, below-average rooms”
2 of 5 stars Reviewed 27 December 2011

Do not be fooled by the website, this hotel is at best an average overnight stay, not a "boutique" experience as they advertise. We received absolutely horrible service.

We arrived at the hotel around noon time and were put into a room that smelled like chain-smoked cigarettes, when we asked for a change, they insisted that was a non-smoking room. They had to send someone up and smell the room to agree to change us, at which point they put us into a room with no curtains. Finally after the 3rd room change we were put into a mediocre room. But as they were fixing the elevator right at check-in time, we had to climb the 5 flight of stairs 3 times ourselves, and noone helped carry our suitcases.

The rooms are decent at best, with no amenities (no separate shampoo, conditioner, shower gel - one tube of soap on wall that is supposed to do all!), two small bath towels that can only cover a third of your body.

At night after dinner we wanted to have drinks at the bar, but as the bartender was getting ready to go home, he was angry at us for keeping him late, and was outright rude!

Go to the Hilton around the corner, a hotel ten times better in the same location, and avoid this dump!

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Villach
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Good price and central location”
3 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

Given the central location and the overall boutique-like design the Turm Hotel is a good bargain. The underground is close by and the shopping area easy to reach in a few minutes walk.
The rooms are clean and decently equipped, fulfilling any basic needs. Free Wi-Fi is definitely an asset worthwhile mentioning.

The breakfast buffet is limited, but would have been satisfactory if there wasn't that horrible coffee. We felt that it tasted somewhat as if there was a residue of cleaning fluid in the coffee machine or else - definitely a surprise in a place that did receive gastronomic awards in the past.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chisinau, Moldova
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice hotel in the central area”
4 of 5 stars Reviewed 13 November 2011

I had a business trip and stayed at Turm hotel. It's nice, located in the central part of the city. In 7 -10 min. you will reach the shopping area.
The breakfasts were really tasty. There was a good variety of food. The bad thing is that tea cups are plastic and, probably, have some fissures, because water drains away.
I had a room for smokers and there was a typical smell for that.
As the hotel is in the center you won't fall asleep with an open window. You'll always hear traffic noise, especially because there are to parking buildings behind the hotel. But this won't happen if you keep the window closed.

Room Tip: Chose a room for non - smokers.
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Decent place to stay”
4 of 5 stars Reviewed 1 October 2011

I stayed at the Turm while attending a conference at a nearby University. The hotel is located close to a subway station and several bus lines. It is only a few minutes from downtown. The hotel was clean and secure. The morning breakfast buffet was quite nice. There was plenty of food including meats, yogurt, eggs, cereal, pastery, juices, coffee and tea. Free wifi was available by request from the front desk. The neighborhood has several restaurants, health food stores and a pharmacy. It is a short walk to a post ofice and a bank. Nothing fancy, just a nice place to stay while visiting Frankfurt,

Room Tip: the rooms on the street side are not quite.
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  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DCMike82 about Turm Hotel-a Supranational Hotel
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Isle of Man, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“smelly room”
2 of 5 stars Reviewed 31 May 2011

I stayed here alone whilst in Frankfurt on business, the room smelled as though someone had been chain-smoking in it for a week! It was also extremely hot, and I didnt feel safe to sleep with the windows open. My own fault though, I didnt complain, as i knew the hotel was fully booked and couldn't get a room change anyway. Breakfast was very nice, and presented really well. There isnt a restaurant, so no chance of room service. There is a supermarket on the street behind the hotel which is handy for water and nibbles.
The guy who checked me in was great and very welcoming!

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Turm Hotel-a Supranational Hotel

  • Turm Hotel a Supranational
Address: Eschersheimer Landstrasse 20 | Hessen, 60322 Frankfurt, Hesse, Germany
Price range (per night):* INR4,068 - 9,530

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Turm Hotel-a Supranational Hotel
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