This is a typical business hotel. I have spent one week here. It was the first time i stayed in a Sheraton hotel and frankly speaking i expected more. Interior of the hotel & lobby is quite nice, wellness centre is also remarkable. (Pool, fitness, sauna). But the room is quite average, though i was on the "Starwood preferred guest" floor. Bathroom has old design, bed was comfortable. Internet connection is way too much expensive. Either one hour for 6 EUR or one day package for 16.95 EUR. No other option. Restaurant is serving quality food, steak is excellent. Staff is really friendly and helpful!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear ZVevey,
Thank you for your honest review. As we are always looking for improvement we take your comments seriously.
Regarding your remarks about the internet services in the room, the pricing compares to other hotels in Frankfurt and the Sheraton Brand. In addition to our high speed internet in our guest rooms we offer free wireless and also computers with free HSIA in our lobby at our Link(at)Sheraton.
We would be happy to get another chance and hope we can welcome you back soon.
With best regards,
Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC