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Sheraton Frankfurt Congress Hotel – reviews, photos

4.5 of 5
Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Hotel amenities
Sheraton Frankfurt Congress Hotel
Ranked #23 of 260 hotels in Frankfurt
4.0 of 5 stars 200 Reviews
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200 reviews from our community

What travellers say about this hotel
  • Very good(4)
  • Pool area(3)
  • Friendly and helpful(3)
Traveller rating
    65
    92
    32
    6
    5
Only show reviews for Family (8) | Couples (28) | Business (110)
Date Rating
Vevey
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Its OK, nothing more”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This is a typical business hotel. I have spent one week here. It was the first time i stayed in a Sheraton hotel and frankly speaking i expected more. Interior of the hotel & lobby is quite nice, wellness centre is also remarkable. (Pool, fitness, sauna). But the room is quite average, though i was on the "Starwood preferred guest" floor. Bathroom has old design, bed was comfortable. Internet connection is way too much expensive. Either one hour for 6 EUR or one day package for 16.95 EUR. No other option. Restaurant is serving quality food, steak is excellent. Staff is really friendly and helpful!

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Zvevey about Sheraton Frankfurt Congress Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Congress Hotel Frankfurt, Manager at Sheraton Frankfurt Congress Hotel, responded to this review
16 February 2012
Dear ZVevey,

Thank you for your honest review. As we are always looking for improvement we take your comments seriously.

Regarding your remarks about the internet services in the room, the pricing compares to other hotels in Frankfurt and the Sheraton Brand. In addition to our high speed internet in our guest rooms we offer free wireless and also computers with free HSIA in our lobby at our Link(at)Sheraton.

We would be happy to get another chance and hope we can welcome you back soon.

With best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Punta del Este, Uruguay
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Too simple for a Sheraton”
3 of 5 stars Reviewed 18 January 2012

This hotel seems like an adapted holiday inn inot sheraton. Rooms are small and with basic ammenities, internet is very expensive 16.95 euros/day, and location is not that great. If you attend the Messe Frankfurt you have to do one train transfer to get there and walk 500 meters to the station.

I think it would be a good acommodation if you look at rates in the very low hundreds, but paying 130+ for this hotel is not really worth it considering other options.

Room Tip: Rooms are standard, and not rated as usual Sheraton accomodation.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jnaviation about Sheraton Frankfurt Congress Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Congress Hotel Frankfurt, Manager at Sheraton Frankfurt Congress Hotel, responded to this review
20 January 2012
Dear Guest from Uruguay,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

Unfortunately you were not fully satisfied with the interior of our new renovated rooms and the price for the internet. Please note that we offer internet services free of charge at our Link(at)Sheraton in the lobby.

Regarding the location, our hotel is located between the airport, the city center and the fair ground. In front of the hotel you can directly catch a train in all directions. So you can reach all facilities in 15 minutes.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

Again thank you for your time and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Portland, Oregon
Senior Contributor
35 reviews 35 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Respectible Business Hotel”
4 of 5 stars Reviewed 23 December 2011

Used this hotel during an extended layover in Frankfurt between international flights. The location is a bit out of the way in a business park setting but has reasonable access to downtown. Taxi fare from the airport was 20 euros.
Overall the service was very good and the the room was well appointed and very clean. Some noise from the flightpath to the airport but not excessive.
Easy access to the tram accross the street and the S-bahn about 500m walk down the road.
Meals at the hotel and the internet were pricey.
Sleep quality was very good

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PDXcoffeetraveler about Sheraton Frankfurt Congress Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Congress Hotel Frankfurt, Manager at Sheraton Frankfurt Congress Hotel, responded to this review
10 January 2012
Dear Guest from Portland,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with our service and our well appointed and clean rooms.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

With kind regards,

Your Hotel Management Team
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Silver Spring, Maryland
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Not impressed in the least!”
2 of 5 stars Reviewed 26 November 2011

I stayed at the Sheraton Frankfurt Congress Hotel Nov. 18-20, 2011 and was not impressed at all! The hotel lobby area is nice enough but the room was something out of the 80's and horribly decorated. Be careful of fake mini bar fees, excessive internet charges and the room service staff adding things to your order and then charging you 3 times more than what you ordered initially!

The bed was small and uncomfortable. I took the comforter off because it had ugly stains on it and didn't appear clean.

The restaurant is less than impressive and the hotel is located off the beaten path not close to anything. You can take the tram easily but if you're on a leisure trip you might consider something closer to the city center. I didn't get any help from the front desk staff but as I was waiting for the train I met a hotel employee who helped me purchase a pass for the tram and he also helped me get to the central train station.

To further insult me the hotel manager emailed me demanding I pay for my room and insinuating that I checked out without paying for my room. I prepaid for the room and after questioning her further she then said I owe for trumped up charges for internet, phone, food, etc..

If you have an opportunity to stay elsewhere consider staying at another hotel and saving yourself the headache.

  • Stayed November 2011, travelled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask PinkyB69 about Sheraton Frankfurt Congress Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Congress Hotel Frankfurt, Manager at Sheraton Frankfurt Congress Hotel, responded to this review
2 December 2011
Dear Guest from Maryland,

We would like to thank you for posting your feedback on your stay at our hotel.

Unfortunately, you have not been very satisfied with your stay. We are sorry to see that our interior design of our new renovated rooms did not meet your expectations.

Regarding your invoice of your open extra charges, there seems to be a misunderstanding. If the invoice is not similar to that, what you have expected, I would highly appreciate you to contact us directly to give us some more feedback, so we can clarify eventual questions.

We hope you provide us with the possibility to welcome you again at the Sheraton Congress Hotel and we secure it already today our largest attention too.

With best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Abu Dhabi
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Hotel for Business Travelers”
4 of 5 stars Reviewed 13 November 2011

This hotel situated between the airport & City(15 minutes ride both ways). Neighborhood is very quite and ideal for business travelers. Zeil Shopping area is 15 minutes away and will cost euro 2.40 by tram (No.12). Tram station is right in front of the hotel .Other than the hotel restaurant, there is an indian restaurant and a japanese soup outlet.Hotel is very clean and rooms are adequately spacious. Everyone at the hotel are friendly and helpful. Great breakfast. WiFi in the rooms is expensive but there are couple of desktops available in the lobby. I would recommend this hotel to any business traveler.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NJeeva about Sheraton Frankfurt Congress Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Congress Hotel Frankfurt, Manager at Sheraton Frankfurt Congress Hotel, responded to this review
25 November 2011
Dear NJeeva,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have had a pleasant and comfortable stay with us.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Frankfurt Congress Hotel

  • Sheraton Frankfurt
  • Frankfurt Sheraton
Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Price range (per night):* INR6,353 - 20,564

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