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BEST WESTERN Hotel Domicil – reviews, photos

3.0 of 5
Karlstrasse 14, 60329 Frankfurt, Hesse, Germany
Hotel amenities
BEST WESTERN Hotel Domicil
Ranked #102 of 260 hotels in Frankfurt
3.5 of 5 stars 96 Reviews
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96 reviews from our community

    Trip type
Traveller rating
    9
    53
    21
    10
    3
Date Rating
Foster City, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Poor Customer Service”
2 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

My review is not the hotel itself, having never been there but the review is on their customer service/relation. We made a reservation for our company President for a trip to Frankfurt on the 10th but had to cancel our reservation due to difficulty and uncertainty in getting the German visa. Because of the difference in time zone, our office admin missed the required 7 days cancellation on the 3rd and instead tried to cancel on the 4th. She was told that even though it was only a day late, we will still be charged for the first night of $185 Euros. Needless to say, our office admin is very upset. The hotel could easily cancel without a penalty to allow for a genuine mistake on her part since it's not often she deals with global time zones. In the US, it's not uncommon that reservations can be cancelled up to the night before arrival. She made an honest mistake and I would have hope Ms. Bauernfeind would have been more understanding of this.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Decent for a night's stay”
3 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

Needed to stay for a night at Frankfurt and found this hotel to fit our rather tight budget. Room was simple and small (but not to the extent of being cramped). But the bonus was the free wifi in the room which was actually quite fast, contrary to other reviewers commenting about the slow internet. We parked our car close by, rates were 3 EUR from 7pm to 7am which was reasonable, so absolutely no complaints. For the price we paid, this is a very decent hotel stay.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Inexpensive, but nice”
4 of 5 stars Reviewed 27 November 2011

I travel to Frankfurt quite often and this was the first time I stayed here and I found it was a good value. The hotel is very close to the railway station and that makes it convinent to get to the airport and most of Europe. The rooms are typical small rooms of most hotels in Europe but it had a nice restaurant for breakfast that was well stocked. There are sevelal restaurants within a block or 2 of the property. Internet was included, which is rare for Europe.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great simple hotel”
5 of 5 stars Reviewed 26 November 2011

We needed a cheap simple hotel and that is exactly what this hotel is. It was located near the train station, was very clean, had large comfortable rooms, super friendly staff and was very cheap!

What else would you need?!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chicho_terremoto5 about BEST WESTERN Hotel Domicil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Star ratings are misleading........”
2 of 5 stars Reviewed 20 October 2011

The only plus point is the location being close to the station.
The rooms are tiny and claustrophobic.
Except for breakfast there is no other food facility and hence we had no option but to go out for dinner after a late evening check in.
No room service even for your luggage.

Room Tip: Do not stay here
See more room tips
  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SUNIL50 about BEST WESTERN Hotel Domicil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Hotel Domicil

  • Best Western Domicil
  • Best Western Frankfurt
  • Frankfurt Best Western
Address: Karlstrasse 14, 60329 Frankfurt, Hesse, Germany
Price range (per night):* INR3,622 - 10,644

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BEST WESTERN Hotel Domicil
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