The hotel is located in the centre of Frankfurt - 7 mins walking from main Railway Station, facing Frankfurt Fair ground. This is definitely its plus.

Another plus - architecture. really nice decor, nice rooms.

Minus - service. Starting from inefficient reception (10 minutes waiting time at 13:00 -not a rush hour one would think), maitre d'hotel at the restaurant - rude to the staff which you can see when being served - no pleasure.

On top of it gym is "5 minutes walking distance" as they informed me at the reception. I do not think it is fair saying they jave a gym. They simply do not have it and they mislead you. try to "walk 5 minutes" at freezing temperature we have in Frankfurt nowadays...

And all those pleasures for only 250 Euro per night! Never again!

We had a really lovely weekend at this hotel. The staff were very helpful and friendly. The room was clean and comfortable. Had a good night's rest. Breakfast was superb. No complaints at all, had a really enjoyable stay.

This is a nice hotel with well-intentioned staff who don't seem to be on top of their game. My minor gripes: I would like to have been told before going to my room that the lights are activated by an unlit switch above my head next to the door (not a system I've encountered in any hotel I've stayed in in Germany before); I could hear doors on the floor below opening and swinging closed all through the night; my (non-smoking) room stank of cigar smoke in the morning (?!), but hadn't when I went to bed; all three doors inside my room automatically swung closed (presumably a fire safety measure), but the front door didn't - I would prefer the opposite, the front door to close itself and the internal doors to stay open; there was a writing desk, but the nearest powerpoint was on the opposite wall of the room. These are minor irritations, but a five star hotel needs to deliver better. At very good hotels, staff think through all these issues and anticipate (and remove) problems before they occur.

I stayed at the Hessischer last year and was impressed. Nothing's changed.

The one thing is that I had a single bed (smoking room at short notice). If you are taller than 6'2" you might get cold feet. I'd ask for a room with a bigger bed.

Complaints are now out of the way. The room was immaculate, as was the welcome. My wifi worked painlessly this time.

The only thing that it missed was a view, but I doubt that you'd go to Frankfurt for that anyway.