We booked this hotel for a short 4 day minibreak over a weekend. The hotel was easy to find near the main railway station and is conveniently located opposite a Lidl supermarket which is handy for freshly cooked croissants for breakfast. We stayed in a 'comfort' room on the second floor which was quiet, with no noise heard from other guests. There was a bit of noise from traffic outside and the aircon, but this didn't bother us.

We booked a double bed, but the room had two singles. Upon querying this, the receptionist advised all rooms were twin and the beds could be pushed together to make a double. Not entirely satisfactory and this should be pointed out on their website.

There is no wifi in rooms although there are three pcs for use in the reception area. There was a flat screen tv on the wall, although the screen size was a little small & it should be noted there are no tea and coffee facilities provided in this room class.

The good thing about the hotel is the location - it's next to an underground station and only 5 minutes walk from the main station, which connects directly to the airport. There are also some good restaurants nearby on the same street as the hotel. We ate at Restaurant Kabul (Afghani food) on one night and a vietnamese on another night. Both restaurants were very friendly and provided excellent food.

Overall a good place to stay due to location, but the hotel was nothing special for the price.

I booked this hotel online for a conference.I had a conflict and could not go to the meeting and cancelled the hotel well in advance.I very carefully checked to make sure that it was refundable when I booked it.

I was never refunded my cost (about $700) and they have not answered my e-mails.

I am a very experienced traveller and have never had this scam before.Avoid online booking and be careful if this is their business standard.

Arcotel Rubin is a decent 4 star hotel. The free internet isn't fast, but you can pay for more. The breakfast is fine and included in the good value Arcotel+ rate I booked, which also included free mineral water in the room. The location is very convenient, although on the less salubrious side of the Hauptbahnhof. If you get a good rate it makes a fine base for Hamburg.
One minor observation I had a single room and the bed/pillow was only acceptable and the TV small by modern standards. The bathroom was good, perhaps a handrail at the bath would make it perfect.

Excellent location in the centre of the city, a short walk from a U-Bahn and S-Bahn Station. Own parking facility in the basement. Really friendly staff. The room was a good size with comfy beds. Breakfat was very good but a little expensive.
Internet connection is poor. There is free internet in the rooms but very slow.