had booked a twin room in hotel residence but when we arrived no twin room so were sent across the street to sister hotel lumec, as previous reviewer stated a door bell had to be rung to gain admittance and facing straight inside the door is a double flight of stairs to the reception and elevator. we found staff just average, polite but no engaging in conversation. we were put in annex in 5th floor and the room was spotlessly clean also the bathroom,i have never been in a cleaner hotel and i have travelled worldwide inc america, australia and most of the popular european cities. the breakfast room on 1st floor was immaculate and certainly no complaints about the breakfast as there was loads of cereal, meat, cheese breads and lots more. The only real complaint was the area, even though very central it was bang in the middle of sex shops by the dozen and we felt very intimidated every time we walked down the street any time after 5 as the drunks and prostituded were out in abundance and drug pushers approached us on one occasion ,i would not stay in this area again as i feel it is not at all safe especially if your not in the company of a a male.

Location wise it was good,just 1 min to the main train station.But this htl is surronded by a LOT of sex shops.We had to walk past practically 8 sex shops to the htl,and thats only 1 side of the street.If you count the opp side of the street,theres easily 20 sex shops.

Anway there was nothing much to walk in Hamburg,we covered it in 1day.

This is a horrible hotel you can choose when going to Hamburg. It is cheap and convenient but they rip customer off. Terrible customer service.
room is very small, no amenities but one small pack of shampoo, mini tv.
Have to ring the bell before you can get into the hotel (sometimes have to wait quite awhile). have to walk stairs even though they have elavator but it only stop in between each floor. Sometimes there are prostitute stand around the area which makes it worse. You can not have friends visit you for even a little while or else they will expect you to pay for a full night.
the door doesn't even have a littel window on it to access whats outside the room. Overall there are better hotels in the area that are slightly expensive. I will not stay in that hotel again. Tips: Hotel Lumen and Residence Inn are linked, I will stay away from these two, they both have horrible cstomer service.