We stayed there for 2 nights around New Year Eve an were quite disappointed.
Room:
- mould in the shower
- the washbasin and the washstand where damaged (pieces were knocked out)
- curtain had damages/wholes
- lights where flickering
- the shower head was not cleaned properly and full of limestone
Service:
- when we arrived the Doormen just left and did not help at all, we took one of the luggage barrows and put our luggage on - than he came, took it off our hands without even saying "welcome at..., may I help you with the luggage".....or anything nice and welcoming....he was just grumpy
- with his grumpy manner he told us that there were no parking spaces at the garage left but we could pay for an outdoor parking space - which was expensive and not necessary at all as it was Saturday/Sunday and you could easily park your car for free on the streets (without a doubt it would have been much nicer being able to park our convertible in a secure garage)
- the check in was kind of fun as the young man at the reception was incredibly full of himself and treated us like kids (definitely not the treatment you would expect at such a hotel)
- we asked the Concierge about the best place in Hamburg to watch the fireworks and he did not know
- there were 3 man at the Concierge desk and they reminded us of headless chickens as all 3 of them tried to help at once so that you had to discuss your matter three times - would have been much more efficient if only one would concentrate on one guest and would give a helpful advise
- we told the lady at the reception desk that there is mould in the shower and that the lights very flickering but nothing had been done at all during our stay
Breakfast:
Breakfast at the Panorama restaurant was quite nice and the food and service were good.
BUT: The breakfast on Jan. 2nd was just an entire joke. They moved the breakfast to a far too small room as the Panorama restaurant was now under refurbishment. (Not the best timing as the hotel seems to be full of people who are on vacation and wanted to have breakfast after 9.30am instead of the business people who would be on their way by that time.) When we arrived at 10am it was completely chaotic. People were queuing, we had to wait for almost 15 min to get a table which we had to share with strangers as they just did not have enough space. The buffet was terrible. Lots of food were missing, there were no spoons or serving forks at quite a lot of the plates/bowls. There were no glasses for taking some juice and so on. Although we have asked for the missing things they just did not do anything to improve it. Quite a lot of people were complaining and the atmosphere was like having breakfast at a canteen. The service personnel were just to slow and completely overwhelmed and we had to wait very long to get coffee or cooked breakfast.
My highlight was when the started to cross the breakfast room with trolleys with many beverage crates stacked on. ???? Absolutely unacceptable!!
As we payed quite a high room rate and we did not have the relaxing and luxury break we intended to have we would not recommend this hotel and we will not come back.
Our impression was that this hotel has not the best Manager and that the staff is not very well trained and badly unorganised.
It's sad to say but this is not the standard we would expect at Le Meridien at all!
Room Tip: Rooms to the front with Alster view are nice but quite noisy as there is a quite large and busy stre...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Guest,
Thank you very much for taking the time to share your feedback with us. We are very sorry that you did not enjoy your stay and understand your disappointment.
I would like to ask you to contact our Front Office Manager on 0049 40 2100 0 or email info.hamburg@lemeridien.com to discuss your stay with her.
We are very sorry that you have not enjoyed your stay with us and would be very happy to be in contact with you.
Kind regards
Andreas K.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC