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Sofitel Hamburg Alter Wall – reviews, photos

5.0 of 5
Alter Wall 40, 20457 Hamburg, Germany
Hotel amenities
Sofitel Hamburg Alter Wall
Sofitel Hamburg Alter Wall
Sofitel Hamburg Alter Wall
Sofitel Hamburg Alter Wall
Sofitel Hamburg Alter Wall
Sofitel Hamburg Alter Wall
Ranked #6 of 321 hotels in Hamburg
4.5 of 5 stars 865 Reviews
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865 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • Great location(3)
  • Very good(3)
Traveller rating
    599
    206
    29
    16
    15
Only show reviews for Family (51) | Couples (225) | Business (158)
Date Rating
Paris, France
Senior Contributor
27 reviews 27 reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
“Not to be missed when going to Hamburg.”
4 of 5 stars Reviewed 15 January 2012

This hotel is central, convenient for the S Bahn direct to the airport, modern, attractive and reasonably priced for a hotel of this standing.
The staff are multilingual and friendly and there is a large choice of restaurants.
It is disappointing not to find tea/coffee equipment in the room. I would expect this to be standard for all decent hotels .
The only failure in the service was the inability of the Assistant Concierge to obtain for me the times of Air france flights to Paris on the afternoon of my departure. Not really a challenging request !!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask obelix43 about Sofitel Hamburg Alter Wall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Truly excellent hotel”
5 of 5 stars Reviewed 11 January 2012

I took my young family here a few weeks prior to Christmas for a short break and found the hotel to be a fantastic choice - we were treated like royalty and we're entirely satisfied with everything. Our room was a junior suite which although expensive, was a nice treat. Would recommend highly.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Occrec about Sofitel Hamburg Alter Wall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.Petersburg
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Great starting point to explore Hamburg”
5 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask architect_2010 about Sofitel Hamburg Alter Wall
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sweden
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“All in all, my best Hamburg hotel experience”
4 of 5 stars Reviewed 9 January 2012

Very nice hotel indeed.

The first pleasant surprise upon arrival was an upgrade, so we got a very comfortable room at the top floor of the hotel. The room was discretely and (to my opinion) tastefully designed. Bathroom wasn't the largest, but well disposed. During our stay there were three minor flaws, but instead of focusing on them, I will mention that the staff was very helpfull and extremely fast responding to any issues we had, so everything was swiftly corrected - great job!
Two minor suggestions for improvement to the hotel would be: Not everyone drinks coffee, so even though the room is equiped with espresso-machine, a boiler and a tea-bag would be appreciated - and so would complementary wi-fi connection.

The hotel itself is situated within 5 minutes walking distance to shopping centres, main street, restaurants and underground station, so park the car and enjoy the city.

All in all: Will I return to this hotel in the future? Probably.

Room Tip: The nearby railroad (s-bahn) isn't the most silent of its kind (and the reason for only voting s...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cirlu about Sofitel Hamburg Alter Wall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Top Contributor
71 reviews 71 reviews
Reviews in 44 cities Reviews in 44 cities
62 helpful votes 62 helpful votes
“Modern rooms, 5-star experience”
5 of 5 stars Reviewed 22 December 2011

Likes
-Very stylish and modern room, good size
-Separate shower and bath, also very modern
-Excellent location. 5 minute walk to town hall with numerous shops and shopping
-2 minute walk to U-bahn (subway/skytrain) station
-Coffee machine
-Very good service throughout my stay
-FREE WIFI
-Heavenly bed and bedding
-Good view

Dislikes
-Nice wellness area with pool/sauna but no hot tub

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask sea2skyaus about Sofitel Hamburg Alter Wall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sofitel Hamburg Alter Wall

  • Accor Hamburg Alter Wall
  • Sofitel Hamburg
  • Hamburg Sofitel
Address: Alter Wall 40, 20457 Hamburg, Germany
Price range (per night):* INR9,976 - 18,168

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