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BEST WESTERN Raphael Hotel Altona – reviews, photos

3.5 of 5
President Krahn Strasse 13, 22765 Hamburg, Germany
Hotel amenities
BEST WESTERN Raphael Hotel Altona
Ranked #94 of 321 hotels in Hamburg
4.0 of 5 stars 279 Reviews
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279 reviews from our community

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Traveller rating
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    48
    20
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Date Rating
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent Option in Hamburg”
5 of 5 stars Reviewed 23 September 2011

Before travelling I was a little concern about this hotel, after reading other reviews. But I did not regret the decision, it was very nice and pleasant time!
It is true the rooms are a little bit small but they are quite in the European standards, about cleaning: All the place was spotless!, washroom updated, looks like just renovated, comfortable bed, coffee, tea and small cookies in the room daily, the hotel has a cozy sauna room, very clean and bright, wifi is free, so you can travel with your laptop (don't forget your converters for electricity) and also they have a PC available near reception area.
Staff friendly, correct and ready to assist you all the time, I got the room including buffet breakfast and it was worth it, fresh bread, croissants, a good selection of cheeses, ham and vegetables, yogurts, coffee, tea, cereals and all in a very bright and cozy room.
Best of all; location, location..3 minutes walk to Altona station. When you get to the airport, just get the single trip to Altona, take the train in the airport and it will take you to the hotel!, if you go to visit Berlin and other cities, trains are at your door, so you don't have to rush, or wake up extra early, also trains in Hamburg are served from this station, so you are minutes away of Repeerbahn or Rathaus. I did get the daily group pass and I traveled all day and also use it for the ferry for only 9,60 Euros for 2 people!!.
I really recommend this hotel! it is not extra luxurious or posh, but is comfortable, very clean and with a superb location....Only thing about this area; I didn't like too much the restaurant at the corner....food was heavy, not well presented, they don't have beer... unbelievable LOL...But if you walk a little to a shopping mall called Mercado, you will find great food, good wines and beer, yummy sweets,right at 5 or 7 min walk. As well of lots of cafes around the area, so you can avoid this restaurant right in the corner of the train station with the yellow and green sign....I cannot remember the name of the place.

Room Tip: I got a room in the first floor, room 114, good wifi connection. I forgot to mention that if you tr...
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MilaToronto about BEST WESTERN Raphael Hotel Altona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Not a very good hotel”
2 of 5 stars Reviewed 24 July 2011

Very small room which doesnt really feels clean. Old interior , carpet and and old bath.

We didnt try the breakfast since it didnt really seems to be worth the 11 euro they charged for it.

on the + side it was free internet

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Huttiheita about BEST WESTERN Raphael Hotel Altona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Senior Contributor
35 reviews 35 reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Good value hotel”
4 of 5 stars Reviewed 15 December 2008

We stayed at the hotel for 3 nights between 7th - 10th December 2008 and had a triple room. We had an enjoyable stay there, it was centrally located and offered good value for money.

Rooms:
They were a little snug, but nicely decorated and clean, we had a triple room so had a little extra room which was nice. We had a car park facing room which in hindsight was preferred to the front of the building which faced the rail line.

Breakfast:
This can be purchased for 11 Euro per person and looked very nice, we did not bother as you can get free tea and coffee in the room and the bakery is a 2 minute walk away and I preferred to go out and buy some food and take it back to the room to eat.

Facilities:
Free intrenet access in the main bar, free tea and coffee available via reception. the receptionist spoke OK english but if you can make the effort it would help.

On the whole the location was a 2 minute walk from the main Altona station where you could get to most parts of the city from.

  • Liked — location and value for money
  • Disliked — rooms a little small
  • Stayed December 2008, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask no1missmarple about BEST WESTERN Raphael Hotel Altona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle-u-Lyme
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Pleasant, clean and accessible”
4 of 5 stars Reviewed 20 July 2008

I stayed at the Best Western Raphael Altona during July 2008. It's about a 200 yard walk from Altona train station, and thus easily accessible when arriving and moving around the city via the S-Bahn. Service is polite and the room clean and of adequate size, although breakfast is not included and will cost you seven euros extra per day.

The only potential downside during hot weather is that the rooms aren't air conditioned. Fair enough, you're not paying a great deal but even Premier Inn have air conditioning as standard now. Whilst in a quiet setting this wouldn't be a problem - you could just open the window - rooms on the front of the hotel will suffer, as the street outside is cobbled and thus passing traffic makes a lot of noise. That's just one downside to what is an excellent hotel.

  • Liked — Cleanliness and nicely furnished room
  • Disliked — No a/c
  • Stayed July 2008, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask Deaks about BEST WESTERN Raphael Hotel Altona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Senior Contributor
33 reviews 33 reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
“Great Location”
4 of 5 stars Reviewed 17 October 2007
1
person found this review helpful

We spent three nights at this hotel on a short break in Hamburg.
When we arrived we were told the hotel was overbooked and we were directed to the 2* hotel next door which had the same owners.
We were very disappointed with what we were offered and were considering looking elsewhere when we were called by the gentleman on the desk who asked us to go to another room in the main hotel.
This turned out to be a suite which was great and had just about the most comfortable hotel bed I've slept in.
It's a pity we weren't offered that room in the first instance as it wasn't our fault the hotel had overbooked.
We really enjoyed our stay in Hamburg. The weather was fabulous. I would definately recommend a boat trip on the Elbe and a stroll around Alster lakes.
The Reeperbahn is a bit seedy but is a great experience especially on a Saturday night.
Altona is an ideal location in Hamburg. Buy a Hamburg Card and you can use all the public transport. S and U Bahn services are frequent and run untill the early hours.

  • Liked — Location
  • Stayed October 2007, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Shawlands about BEST WESTERN Raphael Hotel Altona
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Additional Information about BEST WESTERN Raphael Hotel Altona

  • Best Western Hamburg
  • Hamburg Best Western
Address: President Krahn Strasse 13, 22765 Hamburg, Germany
Price range (per night):* INR5,127 - 8,025

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