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Mercure Hotel Hamburg City – reviews, photos

4.0 of 5
Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Hotel amenities
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Ranked #44 of 321 hotels in Hamburg
4.0 of 5 stars 371 Reviews
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371 reviews from our community

    Trip type
Traveller rating
    129
    181
    39
    21
    1
Date Rating
Southampton, United Kingdom
Top Contributor
83 reviews 83 reviews
Reviews in 69 cities Reviews in 69 cities
111 helpful votes 111 helpful votes
“Unbelievably uncomfortable beds”
2 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

I have a few issues with my stay here but my rating is based on an issue that is not specific to my visit.

The bed was really uncomfortable - to the point that I couldn't sleep.
This is a bad thing for a hotel I think and worthy of a very low mark.

I had other bad experiences to do with the bar & restaurant being closed...to the point where it would have only got one star. I won't bore you with these as I would imagine any visitors after the construction works have finshed would not experience them.
I had a good response from the Manager after my complaints which added a star.

Point to note - the water and peanuts that look as though they are complimentary in the room, are not complementary - you have to pay for them.

The bottom line is that I can't believe this is a four star hotel....

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jabei about Mercure Hotel Hamburg City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pitesti, Romania
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Good value for money hotel”
4 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

The hotel is a bit away from the city center, but it is very nice. Proffersional stuff, spacious rooms, very good breakfast. I stayed for two nights in the hotel and I think I spent my money well.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask S3by87 about Mercure Hotel Hamburg City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen subburb
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Value for money hotel”
3 of 5 stars Reviewed 24 October 2011

We (2 adults and 2 teenagers) arrived late in the evening and only needed a place to sleep (no breakfast). The hotel was easy to find, had private affordable parking, and was excellent value for money.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CRDK about Mercure Hotel Hamburg City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Istanbul, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Don't ask something”
4 of 5 stars Reviewed 17 October 2011

I forgot my pullover at hotel. After 3 calls they said that they found my pullover. I sent 2 messages to ask how to get back my pullover still no answer.It is now 1 week. So I will rewrite what can be do?

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neukirchen, Germany
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Nice breakfast, otherwise ok”
4 of 5 stars Reviewed 2 October 2011

I have got a free upgrade to a "superior" room, so I can't comment on the regular ones. The "superior" room was really large and spacious. Farily large set of pillows to choose from.

Breakfast is quite impressive, lots of choices beyond the regular cold cuts, cheese and scrambled eggs. Great choice of juices, including a squeeze-your-own-orange option. The lunch was not bad, but nothing impressive. Professional staff, nice and smiley.

It's a bit away from the city center, though. Tip: if you wish to have a nice dinner go to Al Lido (some 300m away from the center, opposite the Jet gas station --check my review for more).

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask taconsta about Mercure Hotel Hamburg City
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Additional Information about Mercure Hotel Hamburg City

  • Accor Hotel Hamburg City
  • Mercure Hamburg
Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Price range (per night):* INR5,740 - 10,533

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