I have a few issues with my stay here but my rating is based on an issue that is not specific to my visit.
The bed was really uncomfortable - to the point that I couldn't sleep.
This is a bad thing for a hotel I think and worthy of a very low mark.
I had other bad experiences to do with the bar & restaurant being closed...to the point where it would have only got one star. I won't bore you with these as I would imagine any visitors after the construction works have finshed would not experience them.
I had a good response from the Manager after my complaints which added a star.
Point to note - the water and peanuts that look as though they are complimentary in the room, are not complementary - you have to pay for them.
The bottom line is that I can't believe this is a four star hotel....
- Accor Hotel Hamburg City
- Mercure Hamburg
