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Ibis Hamburg Alster – reviews, photos

2.5 of 5
Holzdamm 4-12 + 16, 20099 Hamburg, Germany
Hotel amenities
Ibis Hamburg Alster
Ranked #55 of 321 hotels in Hamburg
4.0 of 5 stars 255 Reviews
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255 reviews from our community

    Trip type
Traveller rating
    61
    147
    36
    7
    4
Date Rating
UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Absolutely fine”
3 of 5 stars Reviewed 31 January 2012

Great location, just 5 mins walk from main train station, don't need a taxi. 10 mins walk to town centre.
Friendly welcome, good English. Were given room 526 on top floor at front of hotel overlooking the road. This is what we had asked for beforehand as we had heard the back could be train-noisy. We had no noise at the front.
Simple room, simply furnished, not many luxuries but it's a 2 star hotel; what do you expect? Bed was fine. Big window with long shelf underneath. Clothes rail and small shelves by the door. Wooden floor. Aircon/temp control. TV with lots of tv & radio channels, mostly German but also BBC World, SKY News. Also channels from France, Italy, Russia, China & South Korea! Would have been nice with tea/coffee facilities. Safe in reception. Clean.
Bathroom was small with sink, toilet & good shower.
Buffet breakfast was excellent; coffe, tea, orange juice, cereal selection, bread, yoghurt, cold meats, cheeses, fruit etc.
Staff very friendly/helpful. Safe in reception, no deposit needed. Can loan iron & board for 10 euro deposit. Free PC with internet in reception. Small bar and sitting area. Car park underground.
Would we stay here again? Yes we would.

Room Tip: Ours was fine, 526 overlooking road at front, top floor.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ExHolidayRep about Ibis Hamburg Alster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster, responded to this review
1 February 2012
Dear guests of ibis Hamburg Alster,

thank you very much for taking the time ans writing such a good and extensive review about your stay with us. It is a great encouragement to all of us to continue our hard work. We always strive to offer the best service possible.

Welcoming you back would be our pleasure!

Best regards,

Bernd Noack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Odense, Denmark
Top Contributor
56 reviews 56 reviews
Reviews in 36 cities Reviews in 36 cities
13 helpful votes 13 helpful votes
“Great location, you get what you pay for!”
4 of 5 stars Reviewed 18 December 2011

Clearly, the rates are cheap here at the Ibis and so don't except 5 star, but for the price and location this place is a definite hotel to consider. I was luckly enough to book directly online with the hotel at the time of a special and got a room for 59 euro per night. The room was modestly furnished, bathroom was clean and functional.

The hotel is perfectly located for easy walking to the main shopping street, to the main railway station and is close to lots of restaurant and bar options. The Rathus is about a 10-15 minute walk (not as far as we thought) so we didn't use public transport at all during our stay.

There is parking right underneath the hotel for 10 euro per day.

We would definitely stay here again if we decide to revisit Hamburg.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cellini03 about Ibis Hamburg Alster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster, responded to this review
20 December 2011
Dear guests of ibis Hamburg Alster,

thank you for writing a review of your stay at our hotel. We are glad that your stay was to your satisfaction and hope to have you stay with us again soon.

Best regard,

Bernd Noack
General Manager
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hertfordshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Location...”
5 of 5 stars Reviewed 15 December 2011

Just around the corner from the christmas markets and the main centre of Hamburg... Also just a short stroll from the train station. My only gripe was the most uncomfortable beds! Might seem a very trivial comment but really didn't sleep well, like sleeping on a flat plant of wood. Aside of that great!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask sarahjane1964 about Ibis Hamburg Alster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster, responded to this review
16 December 2011
Dear guest of ibis Hamburg Alster,

thank you very much for taking the time to review your stay at our hotel on Tripadvisor. That you very much enjoyed your stay gives us great pleasure, though we regret that you did not sleep all that well due to the matress. We have two types of matresses our beds are equipped with; twin matresses (90cm x 200cm) and so-called french matresses (160cm x 200cm). Not only vary their sizes, but they are made by different manufacturers as well.
Once more, thank you for your kind review and we would be delighted to welcome you back.

Best regards,

Bernd Noack
General Manager
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Posted by an Accorhotels.com traveller
Copenhagen, Denmark
1 review
“Very good IBIS”
4 of 5 stars Reviewed 5 December 2011

We enjoyed our first stay at IBIS Hamburg Alster very much. You really get value for money and the atmosphere is very good, especially at the restaurant and the lobby. The bed is very good and the room and bathroom are very clean. Breakfast is excellent with good service.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster, responded to this review
6 December 2011
Dear guests of ibis Hamburg Alster,

thank you very much for writing a review about your stay with us. To hear that you very much enjoyed your stay is a great encouragement to all of us. We always strive to offer the best service possible.

Best regards,

Bernd Noack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Schwabach, Germany
1 review
“Hamburg IBIS Alster”
3 of 5 stars Reviewed 4 December 2011

The Hotel has a good location and only 5 mins walk to the main train station which leads directly into the city center. The Hotel is functional and staff and courteous and helpful.
The rooms at the back are close to the main train tracks and so it can be noisy during the night. The price is a little over the top for the quality but I choose it because of its location.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, Geschäftsführer at Ibis Hamburg Alster, responded to this review
5 December 2011
Dear guest of Ibis Hamburg Alster,

Thank you for taking the time to write a review. We are glad that you enjoyed your stay at our hotel. Due to our location directly in the city center and close to the cantral station it can be a little noisy in the rooms. The windows stop most of the noise from bothering the guests, but unfortunately not all. Most guests consider the front of the hotel to be the quieter side since it borders a one-way-street. Please feel free to ask for this the next time you stay with us.

Welcoming you back would be a great pleasure for us.

Best regards,

Bernd Noack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ibis Hamburg Alster

  • Accor Hamburg Alster
Address: Holzdamm 4-12 + 16, 20099 Hamburg, Germany
Price range (per night):* INR5,740 - 9,530

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