Stayed 4 nights and was very satisfied with price and service. I have traveled extensively in Germany and this hotel compares favorably with all in its class. Great breakfast with German, English and Scandinavian selections.

Stayed 3 nights in this hotel, which is very centrally located (we arrived by train). The price and the number of stars (4) led me to believe it was a high class hotel, so I was slightly disappointed by the rooms, rather small with a miniature bathroom, an uncomfortable bed and no view whatsoever. Maybe I am spoiled but as a seasoned traveler I missed a number of 'standard' conveniences which I expect in a 4- star-hotel: for example: complementary water in the room (there was a note indicating that the Hamburg city water is excellent, fine with me, and I agree that it's better for the environment to drink tap water, but the tap was so tiny you could not even fill a bottle), there was no basic information about the hotel (breakfast times etc), no coffee maker, no shower cap or other amenities and most importantly,no free wireless (at least in the lobby),. I know; it's tiny things, maybe petty, but they make my stay! I did enjoy the breakfast, the coffee-themed decorations (but who puts the exact same picture twice in one room?) and the transportation day-passes. All in all we had a pleasant stay, and with some small improvements this hotel could be really the high class place it claims to be.

One thing I found very cute: in the shape of a shoe there was a note proposing two scenic jogging routes, one of 7.8 km and one of 3.5 km. What a nice idea! Another tip I can share: when with young children, try out the incredibly nice, large,clean and FREE play ground located at the botanical gardens! Got to give it to the Germans.

I came to Hamburg for a two day business trip. This little hotel is beautiful! Very charming and clean. The staff is very very friendly and all spoke excellent English. My room (629)was a bit of a closet, but this was expected. (I had a standard single room) Though small, it was a cute room and extremely clean. The bathroom was spotless. I loved the bathroom actually. They include a nice little rolling cart that you can put all of your stuff in next to the sink. The bed was not the most comfortable- I found that it was better putting my head on the "foot" end of the bed. They definitely need a new bed in this room! This room is right next to the elevator, but they effectively put an air purifier in the room which makes a nice "white noise" and completely blocks out the noise from the elevator.

For an extra 2 euro charge, you could have breakfast (which was included) delivered to your room. On the first morning, they called to let me know that breakfast was going to be late (they said 5 minutes, but it was more like 20) They did not charge me the 2 euro fee and the woman who delivered the food was very apologetic. It did make me late for my morning appointment because I didn't want to hop in the shower until the food was delivered, so then I had to rush once it arrived. None the less, the breakfast was good and nicely cooked.

The front desk staff was EXTREMELY helpful and nice. I also ate at the restaurant- Klein Huis, which is located on the ground level behind the lobby. EXCELLENT food and EXCELLENT service at an EXCELLENT price! You can also order from Klein Huis into your room. I did that the first night and had a delightful salad.

The area around Baseler Hof is nice- some little shops and nice places to grab a sandwich, pastry or drink. The opera is also just around the corner.

I wanted to also mention the lobby of the hotel. There are many nice sofas and chairs in which to sit, as well as a bar. They keep a bowl of apples out, so it was nice to grab one just before I left for the airport. (stuffed it in my bag for the trip) There is also a computer in the lobby with a printer! (GREAT for printing boarding passes!)

I would definitely stay at the Baseler Hof again, despite the not so comfortable bed and expensive internet. (8 euros per hour, 30 euros for 30 days are your only options!)

I stayed 2 nights at this hotel. hotel itself is a small one but staff are helpful and nice. location is perfect with 5 minutes walking distance from railway station & 10 minute walk to shopping center. breakfast is OK .rooms are clean though small. you won't regret it . that was a good experience for me anyway .