Stayed here for a weekend in January, I chose this hotel based on tripadvisor. Not sure where the good reviews come from (probably hotel staff), I have never stayed at such a poor hotel. The customer service is shocking, Frau Keilling tried to overcharge us by 30 euro, when we pointed out we had not been given the room that we request she simply stared at us and without letting us know charged the original card that had been used for the booking then informed us we wouldn't have to pay because she'd taken the money already so we were wasting our time arguing!!! The beds were essentially camping beds, not what you'd expect at this price. Breakfast ok - the only (minor) highlight...
Two words 'DON'T STAY!'

Measured in cubic feet of airspace, the room we had for one night here was spacious. A high-ceiling room, to be sure, but in terms of actual, usable space, we got a room that was comically, absurdly small. You might as well have put four walls up against a bed, with a door in one wall through which you could leap and land on said bed.

There was practically no walking space. With two people, you had to choreograph your moves so you didn't fall over each other.

That said, this was only one room we saw; I'm sure others must have more space.

The Graf Moltke is an acceptable choice for a budget-conscious traveler who wants to be near the Central Railway Station. The staff were helpful and courteous. One big minus during out stay was that the elevator was broken, so you had to haul your bags up the stairs, but they had folks ready to help.

The bathroom was tiny but adequate. The breakfast was quite good and varied, perhaps a standout feature of this hotel.

While centrally located, it is in a bit of dodgy area, with streetwalkers plying their trade nearby. A better alternative, perhaps, is their sister hotel, the Eleazar, located a block or two away. We stayed there, and all was comparable except we had a much larger room, meaning the usual small, European plan room.

breakfast was ok, staff were helpful, BUT upon arriving they offered me two roms to choose from, one was at the very back and was too small and dark for a triple room and another facing the front area of the hotel in a perfect size which obviosly i chose, but i had to pay another 30 euros. When i booked the hotel few weeks before in the pictures were only the nice ones so i think that was not fair.

This hotel no longer belongs to the TOP hotel chain but rather to the Novum Hotel chain. The hotel is located within a five minute walk of the train station in Hamburg. The area that it is located in is full of sex shops and hookers, if this does not bother you then the location is suitable for a starting off point for sightseeing etc. The lobby is very nice, large restaurant area for breakfast, with a large varitey of foods. Check-in was fast and clerk friendly. My room was a single and it was tiny, barely enought room to turn around in. It was very clean as was the bathroom. A very small TV with no English language stations free wifi in the room and a room safe is provided free of charge with a deposit of 15 euros for the key. There is also a free computer located in the lobby.

The negative: When one leaves the hotel, you must turn in your room key to the front desk. All the keys are hanging behind the front desk and anyone, employees, guests or visitors can readily see which guests have left the hotel and which have not, depending on whether the key is on the hook or not. In my opinion this is NOT good safety or security for guests. I found this out the hard way, after returning from sightseeing I discovered that someone had been in my room, opened my suitcase, disturbed the items inside and taken a small amount of cash that was in a zip lock bag. Now first of all I know a safe was available,and I did not choose to use it, but that does not negate the fact that someone was able to access my room while I was out. I immediately went to the front desk and explained the situation. The front desk clerk said he would make a full report to management, the housekeeping manager went with me to my room and I explained the best I could to her what had happened as I did not speak German, the lady who cleaned the room was also brought in and she apparently had no idea what had happened. I was informed by the hotel desk clerk that a full report would be made to management and since it was the Christmas weekend they would contact me on the Monday. Contact by the hotel management never happened. It would be difficult for me to return to this hotel, as I believe that it probably was an employee who went into my room and unfortunately it would be difficult for me to trust this hotel staff in the future. It is too bad when one rotten apple spoils it for others.