First impression is very good - a traditional hotel - old style. The lobby, bar and beautiful restaurant are without question what you would expect from a 4-star hotel. The breakfast is of good quality with a wide selection. Pool and relax area are nice too, the pool a bit small but nevertheless...
Sadly enough, when you enter your room the good impression disappear. My room was stale from many years of smoking combined with a musty smell from the bathroom. When I entered the bathroom I was surprised to see a very old bathtub with the enamel totally worn out and so lustreless that I could probably have lit a match on it! The impression was reinforced by the broken and repaired wall tiles and the bloodstain on one of the tiles (never cleaned during my stay).
Of course I tried to change to a non-smoking room, which proved to be impossible. The person who did our group booking had not been explicit with requesting non-smoking rooms and now the hotel was "fully booked". The lady in the reception didn´t exactly go out of her way to help me, but reluctantly put me on some kind of list for a room change the following day. Of course that didn´t happen... Later the same evening I had a chat with a lady in our company. She had got her room after me and had the similar experience with a smoking room, had gone directly to the reception, went furious and in 5 minutes the reception had fixed a non-smoking room in the "fully booked" hotel... Service?
Before going to bed I opened the window to get some fresh air and could enjoy the inspiring view of a green roof and some brick walls. I was lucky as the weather was rather cool. I would not like to try to get some sleep in that room during a heatwave - of course this so-called 4-star hotel has no airconditioned rooms!
And by the way, the internet connection cost EUR 8,00 for 60 minutes, EUR 15,00 for 24 hours or "High-Speed" internet EUR 27,00 for 1 day. Ridiculous...
This hotel could be very attractive, but needs a total makeover concerning the rooms to get anywhere near the 4-star level!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC