Today is my second day at the hotel, I will be leaving tomorrow and I am so uncomfortable that I did not want to wait to write a comment.
First I must emphasise that for the last 7 years I am travelling to different countries for business and vacation.So I have a variety of experiences from 4-5 star hotels to hostels, and did not have big expectations from here as this was a pension hotel.Before coming here I also read the comments below and the positive ones made me think that the previous negative comments might be 'exaggerated' but I must admit I have to apologise from the people writing the negatives, they were totally right.
I booked a single room 'with' toilet and shower but when I arrived they gave me a room with a shower only, the toilet is at the end of a very long corridor.And the shower is -hard to believe but- just a plastic cabinet in the middle of a tiny room.As the lady can not speak English I tried to tell her with my broken German that I would not accept this room, I paid for the other option she said no I booked an economical room.From my Iphone I found the website and showed her both in the website and in my own confirmation mails that I booked a comfort private room.Than she began to say I was right but all other rooms were full and they would not help me.I asked for my money back and she said impossible.I hope you can understand how upset I was.
The room is really small and very uncomfortable by the way.
Today when I was leaving I left the wet towels on the floor as this is a common practice in most hotels, so I thought the towels would be changed.And what did they do? They put the wet towels back to their place!! I arrived in 10 minutes ago I went and asked 'can I get a dry towel please' and she said 'no the towels are changed every three day and you are leaving tomorrow!' . I can not understand the logic.I said I already put it on the floor so I dont want to use it, and she says this is the rule and this is my problem.Would it cost her a lot or is it a very difficult thing to give me a new towel from the closet?There can not be any excuse for this type of an answer in any part of the world I suppose.
The staff is absolutely unfriendly, they do not smile, they do not look at your eyes when you are talking, they may not speak English but at least they can try to understand your body language but they do not care about any needs of the customers.
The location is good but you can also find another hotel with a good location too so this should not be the reason to choose here.I definitely recommend you to stay away.

Just returned from a 4-day business trip to Berlin. I decided to book a single room at the hotel as it was quite close to the conference location and much cheaper than the conference accommodation even if I could have stayed in a much more expensive hotel. The location is excellent, a 2-min walk from the S-bahn station at Savigny Square and the place has some character that a lot of big chain hotels lack. All the rooms are individually decorated and the room I was staying in was very spacious, clean and comfortable. I see that a lot of people on this site are complaining about the staff being unhelpful. It is true that they spoke very little English but they were very accommodating. My evening flight was badly delayed and my plane did not land at Schonefeld airport until 11:20 pm and I didn't get to the hotel until about half past midnight. I was very worried that I would end up sleeping on a bench in the park considering that the reception normally closes at 11 pm but I asked a fellow passenger on the train to give them a ring to let them know (politely and in German) that I would be delayed and the lady at the reception stayed until I arrived, despite the fact that it is a small hotel and I think she'd been there all day since 7 am and it was a Sunday. So I don't think you can complain about the staff being unhelpful. Yes, it is true that they did not change the towels by default but I am sure they would have changed them if you'd simply asked for a fresh towel if you needed one. When I asked for a hair dryer I was immediately given one. As far as perceptions about the staff not being friendly are concerned, I think it is mainly a matter of cultural differences and perceptions. Standards and expectations vary, and when you travel abroad you need to be a bit flexible and accommodating.

We had a very unpleasant stay in this hotel. Towels were never changed, cups in plastic had traces of other guests' toothpaste, and the staff who don't speak English were not welcoming. The breakfast was nothing special served in a depressing room. Do yourself a favor and avoid this hotel.

The hotel location was very good, just next to the S-bahn (Savigny platz) and at walking distance from Zoological Garden. The room was very small but clean. Breakfast was ok. However staff was awful, none of them spoke English..but it's not a problem for me, if someone is kind it is ok, even if they speak only German. The older lady was German only speaking but she was very kind, whereas the younger one was really mean and bored, no customer care at all. In general, staff apart, the hotel was quite good.