To underscore the review below (as the response from the guesthouse is misleading, in my opinion), we booked a room online and received confirmation that we would receive a double bed. Unfortunately, the guesthouse also sent us another confirmation containing a tiny ambiguous reference to "double bed o 2 single beds comfort", which, had we seen it, would merely have made us believe that we were getting the double bed referred to.
When we raised this query on the second day of our stay, I actually found the response from the man in the attached cafe slightly intimidating. Certainly not a proper customer-service attitude, and no attempt at an apology, or even a desire to understand what could have gone wrong.
The room was the size of a postage stamp, with sub-halls-of-residence decor, albeit modern.
On the positive side, the man who served us breakfast in the cafe was very friendly, and at least the horrible room gave us an excuse to get out and see the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 November 2011
Dear Guest, they had booked in our house DOUBLE/TWIN ROOM en suite per 30 Euro per person and night: with following AMENITIES & FACILITIES: privat bathroom with shower, toilet, double or two single beds, hairdryer, LCD TV, refrigerator, covering fan, desk and following SERVICE INCLUDING IN THE ROOM PRICE: free Wi-Fi privat DSL internet access, coffee drink-making facilities inclusive coffee, Car Parking Vignette Berlin park zone 43
We apologize for the incommodities. Our house was fully booked. Unfortunately we could not make a room exchange to a room with double bed.
Kind regards Torsten Spies - owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC