Booked a double room, which was confirmed by email - as double room confirmed. Received a confirmation pdf which had double room stated in capital letters. We arrived and had a tiny room with two single beds. When we complained, they said that it was in the small print that we would get a double or two single beds. Looking back we found this in the bottom of the confirmation way after it said DOUBLE BED. The small print says "- double bed o 2 single beds comfort". The manager was also v surly when we questioned it. Great location but not the accommodation.
Room Tip: If you want a big double room, stipulate this after they have confirmed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 November 2011
Dear Madam,
we had confirmed the following reservation:
DOUBLE ROOM en suite | AMENITIES & FACILITIES
- privat bathroom with a shower, toilet and hairdryer
- small fridge, armchair, flat-screen TV, fan, room safe
- writing desk, double bed o 2 single beds comfort
We apologize for the incommodities. Our house was fully booked. Unfortunately we could not make a room exchange to a room with double bed.
Kind regards Torsten Spies - owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC