The local area is pretty run down on this side of the Bridge but the Eastern Comfort is great! We do not often stay in Cities so are unable to compare but to us we felt that for accommodation in a big city it was good value for money. We had a first class cabin which was a good size and came with an en suite. It was exceptionally clean. It was also nice and warm. We were concerned about the temperature in the boat as we went when the average temperature was -5 and very cold. The whole boat was nice and warm and the radiator in our room was extremely efficient. The bed was also very comfortable. We also checked out the 2nd class rooms and we would be happy to stay in one of these - smaller and just two portholes - but we were advised that these are cooler in the summer. The staff were incredibly friendly, considerate and knowledgable. The underground is a very short walk away and it is extremely efficient. We bought day passes (remember to validate them before you get on a train) and these also allowed us to also use the buses and some ferries. We did not feel it was an unsafe place and we walked to the boat twice very late at night/early hours of the morning, we weren't there in the main tourist season so perhaps it feels unsafe when there are more people around? We would have no hesitation to go back - this is not your 4* luxury hotel, but a nice, clean friendly, convenient place to stay. Our son now lives locally and we will always use this boat when we visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC