Stayed here for 3 nights in Sept 2006. Noticed on the first two nights that the walls were a bit thin between the rooms as we could hear the neighbours' TV in the middle of the night but it wasn't a big problem. On the third night, a large group of university students checked in and took up our entire floor. We got back to the hotel a bit after 10pm (which is when the reception desk closes) and when we entered our room we were gobsmacked by the noise from the next room. It seemed that all of the students were partying in the room next to ours. As the hours went by and no doubt more and more alcohol was consumed, the noise became worse. It sounded like they were jumping off furniture and tackling each other, banging into our wall, yelling and screaming like they were in a frenzy. They eventually went out at around 3am and came back at around 5am. When we checked out the following morning we complained about the noise and said we didn't think we should have to pay for that night (or at least not the full amount). The person on the desk disagreed and said we will have to pay the full amount as it is their policy and they're not responsible for the behaviour of their guests. So we received no compensation for our night of hell in this hotel. Aside from this incident the hotel itself is OK, location is fine, food is OK but their lack of concern regarding our complaint was disgusting. If you value your sleep or if you want half decent customer service DO NOT STAY HERE!!
- Gasteiner Hof Berlin
- Gasteiner Hof Hotel Berlin
