The problems started when I arrived at 1:00 PM and was told that my room wouldn't be ready until 3:00 PM. I was tired from a transatlantic flight and would have liked to check in for a rest. Then I was given a room on the 4th floor (5th floor American), with no elevator! I got changed to a room on the 2nd floor, which was adequate. I noticed construction on the stairways and construction material in the courtyard. Well, they are building an elevator, but right now there is just construction noise. It started at 7:00 AM and continued all day. Note too that on the street side there is construction on the S-Bahn across the street. This is not the hotel's fault, but it is there.

After two days I told the management I was leaving. They were not very pleased but I explained that I had asked for a quiet room and was not told about the construction. I don't consider this good customer service. I also believe I was charged more than I should have as my weekly rate was based on different daily rates. This was also my first experience in Germany in which taxes were added to the room rate; I have always been quoted a rate that included all taxes.

The hotel is a budget hotel, similar to the City Pension right down the street where I have stayed before. I don't expect a lot of amenities, just a good clean bed, but I should have been informed about the construction when I made my reservation and when I checked in.