This is a lovely hotel with welcoming and efficient reception and waitressing staff. The communal areas are beautifully maintained, but unfortunately the same cannot be said for the sleeping accommodation. Our room was big and airy with a super bathroom and good furnishings, apart from the bed. The bed was old and uncomfortable and the fitted sheet had been mended. By the second day, the mended tear was ripped open again, but to our disbelief it was left on the bed. (At this point we asked for a new sheet and were given one with no delay.) We weren’t happy that during our entire stay the bed was never properly made – the duvets were merely put back on top of the crumbled sheet. (see photo) The room was not vacuumed during our stay, and the crumbs from our first night snacks were clearly visible on the carpet and stayed there for four days. There was a sign in the bathroom asking us to hang towels we were happy to re-use, and to drop dirty ones on the floor. But twice the dirty ones were simply picked up and put back on the radiator! On a more positive note, the hotel is in a good location, about a twenty minute walk to Alexanderplatz, with good public transport links nearby. Make sure you visit the park opposite, with its charming water features and woodland walks. There is private parking available for 15€ per day. This hotel seems to have two faces – plush, smart and efficient downstairs, and below average in the bedrooms. Overall we did have a good stay at this hotel, as the ambience downstairs and the friendly staff and lovely breakfasts outweighed our disappointment with the cleaning and maintenance of our room.
- Victors Residenz Berlin
- Berlin Victors Residenz Hotel
