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Heart of Gold Hostel – reviews, photos

1.5 of 5
Johannisstr. 11, 10117 Berlin, Germany
Hotel amenities
Heart of Gold Hostel
4.0 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    18
    21
    3
    3
    6
Date Rating
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Bedbugs”
1 of 5 stars Reviewed 27 October 2011

After our first night I woke up with rashes on my arm, but didn't give much thought, and on the second night I woke up with some more, and in the third night, in the middle of the night, woke up with a bedbug IN my arm. Went to the reception, staff didn't believe it, didn't care and said there were no other rooms available. Went up to pack my stuff and found the same bedbug in the hostel towel. Went downstairs and showed it to the staff, which almost went hysterical, saying that we should "release it into the wild". Killed it (in the towel) and said to the staff that he shouldn't put it with the other towels, as it could have released eggs. He threw it with the others anyway.
We then could changed to another room, only to discover that it had 2 lockers for 8 people.
We went to this hostel because we stayed there in May and it wasn't such a dirty place, but when we came back last week the place was horrible. Every shower had something broken, the bathrooms were dirty, I even looked at the cleaning charts and there were toilets that weren't cleaned for 3 days.
As we were on the end of a 30 day backpacking travel in europe, we didn't go to another hostel after the incident.
Bad experience overral, would never recommend it to anyone, I had to double check our clothes to see if any bedbug came with them and I'm still washing everything again.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Willie M about Heart of Gold Hostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoghostel, Manager at Heart of Gold Hostel, responded to this review
4 April 2012
Hi,
I am really sorry, that this happened - and I can only apologize.

Bedbugs are brought into the hostel by our guests - as soon as we discover a problem, which increased during the past years, we take immediate action, wash cloth for poeple, move them to other rooms, call a company to solve the problem etc. Of course we refund money paid.

But all our checks and precautions cannot fully eliminate the risk, that someone brings in the bugs - mostly without knowing - and another guest has a problem with it before we find them while cleaning the rooms. That's one reason why sleeping bags are not allowed in our hostel.

You will find this problem in any hostel or hotel. In the past 12 month we had this problem about 3 times with 3 different guests - out of more than 12.000 guests staying with us.

sry again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Cannot wait to come back”
5 of 5 stars Reviewed 18 October 2011

Firstly this hostel was very easy to find, just round the corner from the Oranienburger Straße station. When our party came round the corner and spotted the common room, complete with pool table we were elated. On closer inspection we found what I can only describe as a room full of Models! At this point I ran to reception to have a closer look. I don't know how they managed to get so many attractive people in one place. The staff at check in gave us clear instructions and were very friendly. We went up to our room which was clean and spacious (we were a party of 3 in a 6 bed mixed dorm) the communal bathrooms were all fairly nice as well (however hold on to the shower head as I sent mine flying across the room like a snake after 17 redbulls when i turned it on) . The staff were happy to answer our questions about where the best clubnights and bars were. Also there is free wifi in the reception only, not in the rooms, which is pretty reasonable as I wouldn't really appreciate someone tapping away on their laptop all night. Breakfast is free if you are staying more than 3 nights and you can get free tea and coffee all day. The bar is very reasonably priced as well. I'm not sure if the Australian 6ft 2 hunky room mate comes as standard but all I can say to Heart of Gold Hostel is "Thanks Dahlz"

ps the dj plays awesome tracks at night as well!

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Natalia S about Heart of Gold Hostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic Hostel”
5 of 5 stars Reviewed 8 October 2011

Three friends and I booked a four bed dorm when in Berlin for the Marathon. We stayed for four nights after the marathon. The room and communal area (seating area and bathrooms) were clean and really nice, better than expected. The bar was cool and the staff friendly and helpful. Centrally located and ideal for exploring Berlin. Would definitely recommend.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chris-Otiose about Heart of Gold Hostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
1 review
“Male staff is out of CONTROL!”
1 of 5 stars Reviewed 2 October 2011

It started out to be a nice place to stay in but the staff working the reception were extremely RUDE on several occasions. The staff do not appear to be aware of the limits of a staff-guest relationship.

I was staying with a visiting female friend and it was unusual to see that the male staff was constantly trying to hit on her at the tables with free drinks whilst trying to man the reception at the same time. He even refused to serve beer to a male friend who he probably saw as competition citing some strange service break. I have NEVER heard of a service break at 9:45pm!

It seems that many of the male staff do their hostelling duties against their conscious will and are holding on to their jobs in the desperate hopes of trying to bed travelling female guests.

Is this a hostel or a pick up joint for the male staff?

This COULD be a nice place to stay but the staff and their overwhelming freedom to interfere with the activities of the guests is simply unacceptable.

  • Stayed October 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask S B about Heart of Gold Hostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashdod
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“very nice hostel”
5 of 5 stars Reviewed 1 October 2011

liked all in the hostel stayed there for 3 days with friends and i wish i were there more

Room Tip: very good hostel
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  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Artium B about Heart of Gold Hostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Heart of Gold Hostel

Johannisstr. 11, 10117 Berlin, Germany
Price range (per night):* INR3,845 - 7,245

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