We stayed at this hotel for 5 days in March 2010. It really exceeded our expectations. We stayed at the Juniour Suite.

The apartment had a very big living room plus a medium-sized sleeping room and a very good bathroom. A well-equipped kitchenette was available which was very valuable for us as we had to cook for our kid. Nothing really to complain about the room. The staff was helpful, speaks good English.

The area is very, very quiet and for those who don't want to have dinner at one of brilliant berlin restaurants, a supermarket is available within some 200 meters. The location is good - 5 minute walk to U-bahn and 10 minute to S-bahn, and the area is within reasonable distance to all major sites (not 'walking distance', though, but come on, Berlin is big).

A few disadvantadges: room view is nothing special (urban and plain), and so is the surrounding area (can't be compared to Charlottenburg, for instance), could be a little hard to find the right door at first, room wi-fi didn't work. But all in all, we had a lovely stay, and would definetely recommend this hotel.

Our room at the NH Heinrich Heine was huge, included a small kitchenette, and was impeccably clean. The furnishings (bed and small couch) were not particularly comfortable, though, and the location is in a fairly residential area, a healthy 15-20 minute walk from downtown sights like Alexanderplatz - not the plush, central place we were expecting for the price. As a side note, you have to pay with a credit card in order to use the internet.

We stayed at this hotel in August for a week. The first room we were given faced directly at the construction site. It was very noisy! We requested another room facing the courtyard and were given one later in the afternoon.

The room itself was very large. We had nice views facing the courtyard, a large living room with the only TV, kitchen area with microwave, fridge and small freezer, tons of storage space for clothes. It does feel like you're in your own little apartment in a neighborhood.

There are several--what I would consider--minor caveats about the hotel and neighborhood, but that I think deserve to be pointed out.

1. The construction is still going on and it's very loud. We were still able to hear it even though we were on the other side. Also, there are very loud church bells that go on for five minutes at 7:00am on the weekdays. Because our room faced the courtyard area, every noise outside was magnified. Someone rolling a cart outside can sound like thunder. If you're a light sleeper, you might want to take those factors into account.

2. The bed was comfortable for me but the mattress was very hard.

3. There was no air-conditioning but they did provide a fan that kept the room cool with it on. If there is a heatwave, however, the room might get too hot.

4. The tub was huge, which is nice if you like to really soak, but getting out was slippery and difficult for me being 5'3". However, my husband also commented (unsolicited) that the tub was a bit too deep for him as well.

5. The TV only has German channels. It would have been nice to have CNN or SkyNews.

6. The hotel will give you a code for 30 minutes of Internet use per day with your own laptop but if you want to use it for a longer period of time then you have to pay.

Some of the more positive points were:

1. There's a grocery store literally right outside the front of the hotel for snacks. Super convenient! We never bothered with the hotel breakfast because we were able to have whatever we wanted each day from the grocery store. There's also another larger grocery store less than a block away that's open later.

2. The metro stop is a five minute walk from the hotel. It's only a couple of stops to Alexanderplatz. We walked to Alexanderplatz one day. It's about a 30 minute walk at a normal pace.

3. The hotel staff are very courteous and professional. The housekeeping service was very good. They do the dishes and clean the room to the guest's schedule, earlier or later, whatever you prefer each day, and are quiet in the hallways.

4. The room is large, clean and comfortable.

There are no restaurants really close to the hotel, but since we had the kitchen it wasn't a problem. You can also take a quick trip on the metro to busier areas.

If you like to be in the middle of the action, near restaurants and clubs, you probably wouldn't be happy staying here. Overall, we really enjoyed our stay at this hotel and would consider it again on a future trip.

We stayed in 2 rooms at this hotel in June 2010. We had originally booked a different hotel for our trip to Berlin, but changed the reservation to this NH hotel because of our excellent experience at the NH in Dresden at the beginning of the year.

We arrived at the hotel at 10.30 PM after a relatively long trip via public transport from the airport (Bus 50 mins followed by 3-5 min walk to the underground, 2 stops, followed by 5 min walk to the hotel). We had hoped to be able to get a sandwich/snack and drink in the bar before going to bed. Unfortunately, the receptionist told us they only serve breakfast and there is no bar. The NH Hotels website lists this property as a FOUR star hotel. There is no mention of the word "Garni" or "B&B Hotel" on their website. The official German (DEHOGA) hotel classification requirements state that a four star hotel has to have a minimum of one a la carte restaurant and hotel bar http://www.hotelsterne.de/uk/system_kriterien.php. This was also our minimum expectation when we booked. Simply leaving out a reference to such a basic facility should not automatically mean that it does not exist.

We had already read in trip advisor that all rooms are of suite standard with a small kitchenette, and we were not disappointed. Both of our rooms were very large, with a kitchen and living room, big bathroom and a very nice bedroom. All spotlessly clean. The bed was most comfortable, although there is no TV in the bedroom, only in the living room. At approx €80 per room per night, the rate was truly excellent for this standard of a room.

Unfortunately our plan to "sleep-in" until 9am on our 1st morning did not work out as the builders on the site directly outside our 2nd floor window promptly started work at 7am. Even the bed shook when they started work with some kind of earth compressing machine. Thankfully my parent’s room (towards the front of the hotel) was not so bad, however we did not get another minute’s sleep once the builders started to work. We complained to the receptionist, mainly about the fact that we had not been advised in advance that the hotel was directly beside a building site (we had had phone contact with the hotel at the time of our reservation and the hotel’s website makes no mention in regards to the building site) and she did offer us a room change to a side-room, but we turned it down as we felt that this would have only made minimal difference to the noise level. Furthermore, as we had already unpacked and had a tight schedule for the remainder of the day, we did not have time to repack in order to facilitate a room change.

The next morning (Saturday) was not as bad, although the action did begin again early in the morning. We did not notice any noise on Sunday. This noise must be a big issue for the locality as several of the apartments around the square (facing the park/building site) had large banners hanging from their balconies with some choice protest messages for the builders and development company.

We did not eat breakfast, as we felt that the €16 per person charge was excessive. Instead we found a bakery/café nearby and had breakfast for all four of us (rolls, cheese, pastries and excellent coffee) for less than what one breakfast would have cost at the hotel.

Contrary to other comments on this site, we did not find the hotel very central and other than the above mentioned bakery, there is not a great range of restaurants and bars nearby, unless you take the underground back to Alexanderplatz or further. On the Thursday night we arrived, we had to walk for nearly 10 minutes to find even one single restaurant which was open and served food.

On the whole, at the price, if you can get a room towards the front of the hotel for this rate, and if you don’t expect or require any services, this hotel will suit you perfectly. If you are looking for any kind of four star service or comfort outside of your room, our recommendation is to look elsewhere.