This is a very well presented hotel - attractive interior, interesting artwork. We had a very nice king room with a view; the room was spacious, quiet and very clean with a very comfortable bed. A window that opened was a welcome feature. The bathroom was large, with a bath and a walk in shower. An ironing board is not standard in the room but was brought immediately we asked for one. The staff were, on the whole, very friendly and we received a complimentary bottle of sparkling wine when a member of staff spotted a birthday when we exchanged travelers' cheques.The hotel is very well located for sightseeing but less so if you are looking for a lively night life. The hotel seems to cater more to business guests than tourists and we felt very under-dressed among the shirts and ties and suits at Saturday morning breakfast, and I didn't feel that the staff were comfortable with our attire.
Our cons are minor in relation to the positives: very limited English language TV channels - basically only sport and news. Films were on offer but quite old and at 10 euros expensive. Wifi was also expensive at 18 euros a day (the first half hour was free). Given the price of the rooms I think you could reasonably expect free wifi. Better water pressure in the shower would be nice. The breakfast buffet was disappointing - especially the hot food which tended to be over-cooked and greasy.
All that said, overall we loved the look of the hotel and the room, and had a very comfortable stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear Guest,
Thank you very much for your recent stay at Grand Hyatt Berlin and having taken the time to comment on our hotel at TripAdvisor.Your feedback with regards to our facilities and services is extremely important to us and allows us to continually keep our standards and improve our performance.
We are delighted to learn that you were more than satisfied with the overall cleanliness and our rooms. However, I have noted your remarks regarding the shower, the TV channels and the breakfast buffet offered, and please rest assured that I have already shared your feedback with the responsible departments.
For the English language TV channels we, unfortunately, have a limited choice of channels and try our best to find a selection that fits most of our guests.
Would you kindly let us know your breakfast preferences in order to make your next visit at Vox restaurant as pleasant as possible.
For any further assistance, you are more than welcome to contact us at your convenience.
Best regards,
Frank Heckelmann
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC