My mother and I had a wonderful stay here. We checked in on the 17th of December for the Christmas markets and stayed for three nights. The staff were all so friendly and very helpful. We'd booked a Business Class room, for a spot of luxury, but on arrival they advised us that there were no Business Class rooms available, but hoped we would be satisfied with a Junior Suite instead. Erm... yes please! On the second morning they were decorating the HEAT restaurant, so there was a minor delay in seating us for breakfast. We weren't too bothered about this, but during our meal a member of staff came around with a tray containing glasses of champagne, by way of an apology. Such a lovely touch, which was appreciated! We also used the hotel spa, which was lovely! There's a bar in the spa too, so I had a drink there while my mother had her treatment. Perfectly located for Mitte and if you go for the Christmas markets it's just over the road from my favourite Christmas market. Will definitely be staying her again at some point in the future!
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