I would like to share our terrible experience that we had with Abion Hotel's cashier Netscher Ingo over the Christmas break 2011.
In the middle of the breakfast we were forced to leave as apparently our booking did not cover this meal. Absolutely horrible!!!The gentleman who was dealing with our case did not have any knowledge about the customer service. As we had booked four nights at the hotel via Laterooms and we got very good price for the accommodation he treated as 2nd class guests. His lack of basic knowledge about the options on Laterooms website caused the misunderstanding. Instead of calling Laterooms service Mr Ingo was arguing with us in front of other customers and reception staff that our breakfast had not been included. We wasted over one hour of our holidays calling from OUR English mobiles back and forth to Laterooms service. Mr Ingo was rude enough to argue with the person from the Laterooms. However very pleasant lady from Laterooms explained Mr Ingo that we deserved his breakfast!!!!!
We stay at the hotels very often and we have not met such POOR CUSTOMER SERVICE in our hoilday history. Mr Ingo never said sorry for his behavior and mistake , he just blushed and quietly offered 10% off our total bill.
