I arrived here after almost 24 hours of travel, late in the evening. I had reserved a room over two months in advance, queen, non-smoking. Was I ever surprised to be told that not only did they not have my room, but that I was lucky to get any room at all, in this case a smoking room with two single beds. Despite the fact that my reservation was guaranteed by my credit card, the front desk staff insisted that anything above and beyond a bed was "optional" and I could take it or leave it. The breakfast, which they immediately offered as a complimentary add on, ended up being charged one of the two nights.
It seems they do not place much importance on acknowledging higher tier members of their own loyalty program, and that their front desk staff simply could not be bothered to properly allocate the reserved rooms. Perhaps they were counting on me not showing up at all? This total lack of organization and extremely poor attitude toward the customer are unfortunate, to say the least, as they detract from an otherwise good hotel.
The next day, the hotel manager did sort things out, provided me with a non-smoking junior suite (really, just a slightly larger room with a sofa and chairs) and a bowl of fruit. Nice touch, but it should never have come to this.
That being said, if you get what you reserve, the hotel is very decent for the price. It was, in this case, less than half of what my usual place would have charged, and is no more than 15 minutes away by U Bahn from Zoologischer Garten. The U Bahn is directly next to the hotel, and costs only 2.30€.
The rooms are newly renovated, with nice, clean bathrooms (shower only, no tub), though the rest of the building shows its early '70s look. The breakfast buffet is very nice indeed, and at 13€, not a bad deal for what you are getting. Note that there are a bakery and a small supermarket right outside the front door, too.
For an inexpensive and conveniently located place to stay a few days in Berlin, this is certainly a decent choice.
- Best Western Berlin
- Berlin Best Western
