Yes, the architecture & ambience look a bit impersonal...but this hotel is very, very comfy and at about 80 euro a night, a great value, in my opinion. The rooms are large, the beds & linens are very comfortable. The bathrooms sparkle. There's a huge and diverse buffet breakfast, free wifi and free coffee around the clock. The rooms seem absolutely soundproof, which surprised me - I had the best night's sleep at a hotel in years. The hotel mainly seems to be frequented by foreign business travelers (lots of Japanese) and indeed I was booked here on business myself. The hotel is right next to the U-Bahn and therefore you're not more than 15-20 minutes from central Berlin. But the best part was the service. I forgot my power adaptor, but no problem - I could borrow one from the front desk. I needed change for the metro -- no problem, I could change bills at the desk. Everyone was extremely friendly and greeted me by name every day (and this is a HUGE hotel). I'll be back.

Great service, cosy rooms with a comfy bed. Never slept so good in a long time. I love that they only had an shower in my room and no tub. The cleaning was just superb. I'm already planing my next stay here :)

While the hotel is centrally located, service and breakfast buffet are excellent, you won't get much sleep in a hot summer's night, as the rooms lack air conditioning. You don't notice at first, since the lobby and common areas are all air conditioned. When we opened the windows in the room, it barely made a difference, except for the noise level from the surrounding streets, which by itself kept us awake.
The lady at the reception desk tried hard, but with limited success, to find us another room with a bearable temperature, as we refused the first one assigned to us, which felt like a sauna. Room temperatures were approx. 88 - 90 degrees Fahrenheit. With the windows open, it "cooled down" to around 83 in the morning.
When we questioned how a hotel that belongs to Best Western and calls itself "Premier" can do without a/c in the guest rooms, the answer was that it was considered by management, but deemed to be too expensive!
Therefore, my recommendation is "No" for stays during summertime.

The Hotel is situated within a block of shopping outlets with covered, multi-storey car parking within the same block. Directly outside you will find the U-Bahn station that will take you directly to the city centre, a 15 min journey. Accross the road you can find a large shopping mall and to the right from the hotel entrance as you exit is a supermarket and a 100m stroll to the S-Bahn that can take you directly to Wannsee and Potsdam.

Don't let the commercial looking exterior view of the hotel put you off, on entering the hotel you will find a clean, comfortable and relaxed atmosphere beginning at reception and mirrored throughout the entire hotel.

The ground floor has a bar that opens in the evening and rather grand stairs that lead up to the first floor where you will find a large open area with a lovely cocktail bar in one corner. Alongside the bar you will find a glass partitioned smokers room with wide screen TV and comfortable seating.

The 4 elevators accessed from all floors are spacious and clean and as you step out onto the level that your room is situated you are greeted by large seating areas and beverage rooms where you can grab a free coffee or tea 24 hour per day.

The rooms are very clean and well decorated, we were offered a room with a waterbed as I was told at reception that I could have a smoking room if I prefered, I did and was upgraded. The bathroom was a good size and the shower cubicle was spacious with a good shower. Plenty of towels are provided and you will find a cabinet on the wall where you can purchase any toiletries that you may have forgotten alongside the standard free soaps and gels that you would expect from a 4 star.
The TV was a 22" flat panel and offers the standard local and film channels along with CNN for those of us that need the occasional English/American language fix.
Throughout the room you feel that care and thought has been applied to ensure comfort and warmth, even the minibar is blended well into the furniture.
Luggage and clothes storage is good and the bed was very comfortable.
Another family member had a single room with a double bed and same size bathroom and their thoughts are reflected in this review.
Other reviews have mentioned the high quality of the staff here and I have to agree, polite, helpful, friendly and personal. Nothing seems to be a bother and we were recomended to a local eatery called "Hoppegarten" that offer classic Berlin/German dishes and good beer just 5 minutes stroll from the hotel, what a fantastic place to spend an evening (Reviewed Seperately).
In Summary, a good quality, clean hotel with excellent staff and very spacious and comfortable rooms, perfectly situated just outside Berlin city center serviced by on-the-doorstep public transport. Add to that the free WiFi throughout the hotel and the local shopping, it has to be a winner. Hard to beat this one for an all rounder.