My family sent me a fed-x package of personal items that I needed. They arrived the last day I was staying at the Hotel Berlin. However ,when the package arrived, one of the front desk personnel refused the package and it was sent back to the fed-x office. My name was clearly printed on the label of the package. All the front desk needed to do was check the hotel guest list. In stead she lied to me when I inquired about the package and told me nothing had arrived. I had very little time to retrieve it and had to take a train to the fed-x office. The train required more money than I realized so I had to give them my passport number and info. This caused more of a delay and consequently I had no more time to get to the fed-x before my other train left for the next destination. This caused a chain reaction of events and stress on me that were not necessary. I never was able to retrieve my package and my family was out the expense of sending it to me. I have never forgotten this major inconvenience to me and my family and would like for this hotel to go on record for their unprofessionalism. I still do not know why an employee would do this to a guest. They had no concern of the expense and trouble it caused me and my family. I would not recommend the Hotel Berlin to anyone!