I enjoyed staying in this hotel. Overall, the service, food and attention to detail I found to be on par with best in class hotels. Also, the hotel is very close to many of the main attractions of the city (within walking distance).
One important incidence however left a bitter taste in my mouth. Before going to bed one night I requested an early morning wake up call with the appropriate hotel staff. I emphasized that I had to attend a very important business breakfast meeting in the morning, and that they should not forget to wake me up. I was given emphatic assurances that there should not be any problem.
Lo and behold, I never received a wake up call from the hotel staff, woke up late and missed my meeting!
When I called the hotel staff to ask why I was not awakened, I was told by the person answer. When I pressed to state that the phone could not have rung as it was right to my bed and that I was a light sleeper, she then changed the story to mention that she did try to call me, but that ended up receiving a message that I had already checked out.
I found this to be inexcusable. I did have the nagging feeling that something was not right and that something was missing. This person could have easily verified with the front desk if I had indeed checked out!
It was really embarrassing to later apologize to my business contacts for not being able to live up to my commitment.
I never received any apology or even a call from any of the hotel staff to offer any regrets on this oversight! This was the only time this happened to me during all of my business travels across various countries
- Westin Hotel Berlin
- Westin Berlin
- Berlin Westin
