We booked this hotel in February for a July visit to Wurzburg. Unfortunately, our plans changed and we were unable to afford to go to Germany for our planned visit. I called to cancel four months ahead. Yes, four months!!! They already had charged my credit card in full and would not refund my money. (it was not the booking agents) I was happy to be charged a fee for their time of having to go on the computer to refund and etc. Absolutely not! The manager was so rude and unaccommodating. I would have understood if I would have tried to cancel a few days ahead, but a full 4 months! My mother was born and raised in Wurzburg and we have never received such rude treatment from a hotel or restaurant. Go visit beautiful Wurzburg, but do not stay in the Hotel Regina!!!
- Regina Hotel würzburg
