We would like to share with you our personal opinion and honest experience staying at the hotel Europark, which was nothing short of a nightmare! I can honestly say that we would NEVER recommend it to ANYONE.


In a very limited amount of hotels during our two world trips, we have put up with hair clogged drains, sludge filled shower basins, broken elevators ,broken taps, stained carpets, undersized beds, unreasonable sized rooms without luggage storage availability, boring breakfasts, bad locations, bed itches, and on one occasion roof rats which kept us awake the entire night. Despite all of this we would rather endure all of the above at the same time rather than to ever stay at the Europark hotel again!

It is our opinion the owner/manager failed in his ‘duty of care’ to protect his non-smoking customers by placing the one and only useable computer in an allowed smoking lobby placing his non-smoking clients in harm’s way.

The hotel reception, kitchen and management staff are unbelievable rude but the first prize of arrogance and disrespect has to be undisputedly awarded to the owner/ manager. While his smoking customers continually blew smoke into our faces and then abused us when we asked them to please move as we suffered with asthma they laughed stating that the manager/owner, who was apparently a friend of theirs, had dedicated this area to allow smoking.

When we tried to explain our side of the situation to the manager, he rudely fobs us off, saying,” Not interested.” When we tried to explain the health issues that the smoking was causing us, he told us to get out of the hotel.- Despite the health problems it was causing area the manager/owner stated that it was his property and he allowed smoking. He then ordered us to leave the premises and threatened to throw our belongings out in the pouring rain without so much as allowing us the courtesy to explain our side of the story. He has refused to refund our prepaid payment for the room and prepaid breakfast. He also refused to service our room and to provide us with clean towel or soap. He also refused any outside telephone calls preventing us from being able to call the Police or any other hotel to make further arrangements.

When we approached the reception staff regarding our list of complaints, they changed from English to German speaking amongst themselves so we could not understand the conversation.


At our one and only breakfast experience, we were sat at a table with soiled tablecloth, bread crumbs and spilled coffee stains. When we dared to ask for a new table showing them the state of filth, they refused ripping off the table cloth and replacing it with a not better than the first one. Without asking if we drink coffee, the waitress slammed a pot of coffee onto the table spilling the contents from the spout. Back to a soiled tablecloth! When I asked her to please take away the coffee as we did not drink it, she hissed and complained all the way to the kitchen. The kitchen manager was argumentative, rude, loud, uncaring, ignorant and arrogant. I wondered if he was related to the owner/manager as the two behaved in the same manner. Two of the cutlery items were incrusted with dried food stains and the remaining food which was all but gone, was not replaced leaving scrappy pieces of meat & cheese swimming in a pool of unappetising leftovers. Bon appetite!