I spent three nights at the Hotel Residenz recently and I was very impressed with the hotel. Firstly, the staff were wonderful. The reception desk staff were helpful and friendly and I found the breakfast personnel a delight, particularly after several days there. The breakfast buffet was a very good one, with lots of choice and considerable space to eat. I had a room on the top floor that looked out onto the Veste Oberhaus, the Danube, and the town hall. It does have a shared balcony but no one visited during my stay. I imagine in summer it might be a popular spot for a cold drink but not on cooler autumn nights. The room itself (404) was a good size, the bed was comfortable, all the required provisions were there. There was a welcoming fruit basket and note, which was very considerate. The bathroom was modern with radio and special wall controls for the shower, which included coloured lights! Quite entertaining, but a wonderful experience. The only negative thing was the towels - a bit bigger and fluffier would have been nice - but that's really being a bit pedantic! As for other key decision factors - Well, the location was perfect! A short walk to the Rathaus and Dom, with the tourist information only a few steps away. They have a good brochure on restaurant recommendations around the area and each day at breakfast they provide a summary on everything from the weather to siteseeing options for the day (note only in German) Also, I read a review on Trip Advisor about Wifi - please note the hotel provides free Wifi - just ask at the front desk for your code. The brochure in the room probably just needs updating. I've tried to cover as many things as possible here. Would I recommend the hotel. Absolutely! It ticks all the right boxes....and then some!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 October 2011
Dear RachaelMc,
thank you very much for your nice and friendly review. We are happy that you enjoyed your stay, and we hope you have still nice memory on your days in Passau (Maybe the next time you reward yourself after hard working, you will choose our house again. We think about changing our towels to offer more voluminous, bigger, and fluffier).
Thank you for the hint about the WiFi-Instructions. Obviously we have forgotten to update our guest-informations in room 404. This is now done.
One thing we have to correct in your review: The balcony in our junior-suite (room 404) is not a shared balcony, it is a private roof terrace for that room. The (emergency)door to the corridor is locked, and only sometimes somebody of the staff has to open this door, as the flowers on the balcony need water. If they have forgotten to lock the door again - sorry about this, but you can be sure, in summer this balcony is only used by the guests of the room.
Thank you very much again, and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC