Nuremberg for a business trip, we end up in this hotel as most of the hotels were fully booked. At first it was ok I told my husband to try this hotel. We just ignore the size of the room, though we all know that all hotel room in Europe are small but this hotel room is extremely small you cant hardly move inside esp the toilet, couldn't sleep in the bed because they just put two small bed together, sheets and towels are itchy, pillows are not good. Maybe were so spoiled and get used to go for luxurious hotels and be pampered plus the elevator is good for 1 person and 1 luggage, and they don't have room service as well, no convenient store near by. Location wise its perfect its near to the underground station 10mins walk to restaurants but if your too tired to walk and you just want to chill in your room you will end up hungry all night. Not to mention that you cant smoke inside the room, and no body told us, Why they didn't tell us when were checking inn? They have a big bowl of matches in the lobby so we thought it was ok to smoke anyway, its Germany people there love to smoke, until the last day that were checking out one of their rude staff ask us to pay another 175euro as extra for smoking inside the room. NOT FAIR!!! Was it the proper way to treat their clients? We used to stay in 5&7 stars hotels and get all the luxury we want, but we never been treated like this or cheated. One of the front desk was very rude and yelling on us. If they told us in the beginning were fine to pay them extra if we really did something, but i just felt that they just tricked us and been treated so bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 June 2012
Dear Mae P,
Report response as inappropriate
Our art&business hotel is listed as 3 star superior and we offer all services according to this rating. However we are not comparable to a luxury hotel of the 5 star category. Our beds are 180cm x 200cm, which represents the standard size in Germany. Further our sheets and towels are made from high quality fabrics and the pillows are filled with downs.
We do offer our guests a small selection of food in our art bar&lounge. The criticism that you were not properly informed about our hotel being a non-smoking hotel, we strongly have to reject, as this is clearly stated on all bookings and confirmations. Moreover this is also stated on the check-in form which you read and signed upon checking in. In addition we inform our guests with a sign at the front desk, a sign in the elevator and non-smoking sign on the room doors as well as in our room and hotel information brochures, that our hotel is a non-smoking venue. However we do welcome smokers in our beautiful art copse.
It is a matter of course for us to treat our guests polite and courteous. If you feel that we did not meet our high standards, please accept our sincerest apologies.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC