I was sent to this hotel by an airline when my flight got cancelled and other hotels, closer to the airport, were full. I arrived in the hotel at 1:30 am, quite tired, after travelling for several hours.

I was given a key and sent through a rather confusing maze of corridors to my room. When I arrived at the corridor leading to the room I found it completely dark, with no lights. I couldn't find any light switch and was unable to locate my room, so I returned to the front desk.

The clerk told me that she knew there was no light in this corridor and suggested that I use my cell phone to get some light and locate my room this way. When I objected she told me it was the last room available, so I either find the room using my cell phone or there is no place for me to sleep.

Indeed, I managed to find the room getting some light from my cell phone. When I entered the room I was able to switch the lights on in the bathroom but nowhere else in the room.

So, I returned to the front desk to complain again. This time one of the front desk clerks came to the room with me. She discovered that all the lamps in the main part of the room were unplugged (i.e. the room was not really prepared). She plugged the lamps in and that sorted the problem out. And, yes, she used my cell phone to navigate in the darkness.

Next morning I tried to bring the situation to the attention of the front desk manager. She knew about the problem with electricity in the corridor. It wasn't a big deal in her opinionn and said nothing could have been done, so I should have been happy that I had had a place to sleep.

In fact, I am not happy as I find this level of service unacceptable. Sending guest to rooms via corridors with no electricity is a violation of basic hotel standards. The attitude of the front desk staff (both night and day shift) shows that they are lacking basic customer skills and they are not up to the job. I sent an email about my experience to the NH customer relations but never received an answer.

A half-litre bottle of water in my room had a price tag of €3.80. I understand that hotels need to make money somehow but that is unreasonable.

On the bright side: the room was clean and the bed very comfortable, although an orangey-red colour scheme a bit too bright for my liking. Also, the breakfast was excellent.

I was looking for a hotel closer to the Fair Grounds at a resonable rates and this hotel provided me one (considering the last minute booking I was doing). It is closer to the fair and the hotel had arranged for shuttle services to and fro for every half an hour. There is also a Bus stop which connects to the city. The hotel staff was kind enough to guide me to reach a particular place through combination of bus and underground train. The hotel staff also suggested to take a taxi in some cases where access by public transport was difficult.

The room was good. I didnt hear any noice. Bed was comfortable. TV had very less english channels. The restaurant was ok. They managed to give me a vegetarian food for the dinner. The hotel also gives free internet for use in the lobby. The hotel staff also offered free 15 min coupons for using their business centre for taking print outs (this was very crucial for me as i had to go for a meeting with the documents printed).

Overall it was a good experience considering i was on business trip. The access to city centre is to be considered if one has to stay here on vacation.

The hotel is so cozy and pretty, there is gym and spa, massages and all this kind of things in it. Room was very clean and cozy, bed was just amazingly comfortable. You can pay 12 euro and have a breakfast. Staff was very friendly. Hotel is not in the city center, but when you take a bus you are there in like 15 minutes, maybe less. We plan to visit Munich again soon, so we deffinitely will stay again at this hotel. I highly recommend it to couples and solo travelers it is just good for everybody!

We stayed in Munich for a weekend on a Europe Trip. The Hotel was nice, verry nice staff and great beer at the bar. The girl at the bar was verry friendly and gave us some tips for the city. We had a good deal, 89 euros for the night, not bad for a 4* Hotel. They turned on the sauna earlyer for us when we came back in the afternoon because it was freezing in bavaria at that time. Breakfast was o.k, the nice thing where the long hours on the wekend, you could actually have breakfast untill eleven and everthing was still there, including these cool little sausages. The room was spacious, verry clean but not the latest fashion. Verry small TV :-(. There had Internet free in the Lobby wich was fine for us.
All in one, pleasent stay with nice people working there. Suprisingly good for a chain Hotel.