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Top Hotel Carmen – reviews, photos

4.0 of 5
Hansastrasse 146, 81373 Munich, Bavaria, Germany
Hotel amenities
Top Hotel Carmen
Top Hotel Carmen
Top Hotel Carmen
Top Hotel Carmen
Top Hotel Carmen
Top Hotel Carmen
Ranked #131 of 390 hotels in Munich
4.0 of 5 stars 176 Reviews
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176 reviews from our community

What travellers say about this hotel
  • Train station(5)
  • Friendly and helpful(3)
  • Very good(3)
Traveller rating
    54
    79
    23
    16
    4
Only show reviews for Family (19) | Couples (25) | Business (12)
Date Rating
East Anglia
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Not as advertised”
3 of 5 stars Reviewed 27 February 2011
2
people found this review helpful

The room was extremely small - some misunderstanding arose, however, from the American use of "twin" bed instead of UK "single" bed for one small bed in a small room.

The receptionist I dealt with was as helpful as possible but probably also well-practised at squashing quibbles. I asked why there were no sewing kits or complimentary toiletries in my room and was told the hotel doesn't do them. However they are listed near the foot of the Amenities & Facilities page under the hotel description. An in-room safe is also listed but did not materialise, and I did ask about all this the first night. I was given a very polished brush off. The receptionist did offer me the chance to change rooms perhaps the next day but as he looked doubtful when I asked if I’d have to pay for the difference I didn’t follow this up.

There were no extra pillows in the room [meant to be spare bedding]. I had one small, thin one, and having struggled for around 90 minutes to sleep with it on top of a folded up blanket, I eventually decided this was not good enough and went down to reception to get two more. These were both bigger and more solid than the first, so although I was helped, I felt I had initially been given the meanest pillow they could find for my economy room.

All in all I felt the accommodation was grudging and not entirely conforming to the standards in the list mentioned in the hotel description. I spent as little of my time there as possible.

  • Stayed February 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rösch, Inhaber at Top Hotel Carmen, responded to this review
6 April 2011
I am very sad to learn,that this guest was disappointed.I am running the hotel Carmen together with my wife and approximately 18 employees since 1991.We have many regular guests and try to do all we can to make their stay happy.As our hotel is not too big(63 rooms and a restaurant),we nearly always are successfull.Otherwise we would not have been able to "survive" for 20 years...

One of our policies is to permit room changes as long as this is possible.
There are many different rooms.

This means
that late in the evening,when the hotel is fully booked and when all the guests have already arrived,a change is not possible.But the nexxt day it is possible at any case.

This guest booked an "economy room" at a low rate.For a few Euro more he could have had a "business room" which is nearly double the size.If the gust bookes a small room he shoul d also accept the size of the room or change and have nearly the double size for 20 or 30 % more money.It is the guests decision!

Of course there is liquid soap and shower gel,several towels and so on in the bathroom.There are safes at the reception,not in the rooms.This perhaps is not correctly listed on the website,which was used by this guest.

Best greetings from Munich
Yours sincerely
Florian and Francine Rösch
Manger
and all the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Clean and basic”
2 of 5 stars Reviewed 11 December 2010

Very clean but definitely not a four star hotel. It would be more three star, I do not know how this could have been classifed as four star. No Lounge,very basic restaurant. and slightly run down appearance overall.

  • Stayed December 2010, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cottonwood Heights, Utah
1 review
“Clean, convenient with a friendly and helpful staff.”
4 of 5 stars Reviewed 21 November 2010

The rooms were clean and good sized. The location was a few minutes walk from a subway station that made it easy to get downtown. There were 2 markets nearby if you wanted to grab a few things. The staff was very friendly and helpful.

One warning: There were a couple of pornography channels included on standard set of TV channels. I wouldn't let your kids channel surf.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Istanbul, Turkey
1 review
“Smiley face staff and modest accomodation”
4 of 5 stars Reviewed 20 November 2010

I had stayed in Hotel Carmen very recently. In general, I can easily say, it's one of the best options that you can find in Munich with this price. The receptionists are really fantastic people, they do more than you asked for, they are very helpful, smiley and qualified. People, staying in the hotel, are coming to the hotel for work and for enjoying their time in Munich. You can feel yoursel safe in this hotel, even if you are a solo traveller.

Even though, you had to be disconnected the internet every 30 minutes, reseptionists give passwords to you, as many as you need.

The hotel is near to Harras, you can use U Bahn(5-6 minutes by walking) to Marienplatz ( a popular shopping place in the city) with only 1 train. But I must admit that Harras is not one of the big train stations in Munich so sometimes you have to change your train if you want to go to Central Train Station (Hauptbahnhof) If you always prefer using the safe in the hotel rooms, this hotel isn't for you because there aren't safe in the rooms. Besides, you sometimes hear people carrying their luggage in the midnight by talking as if it's midday, and they make you wake up...(perhaps it was my unluckiness...)

Shortly I can say that, I recommend you Hotel Carmen if you want modest accomodation feeling yourself in a warm environment.

  • Stayed November 2010, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“A good base for visiting Munich and nearby attractions.”
4 of 5 stars Reviewed 5 November 2010

I rented two rooms at the Hotel Carmen during the first week of August for a 4-night stay which were reasonably priced. The rooms were clean and comfortable with sufficient space for a family of five adults in a 2/3 configuration.

The TV is limited to three English language channels: CNN World, BBC World & MTV. The well-stocked breakfast buffet seemed to please everybody, and the servers were pleasant. The front desk personnel were helpful and spoke sufficient English.

The location is convenient to everything via the U-Bahn & the Autobahn. We had arrived by car and planned two additional daytrips -- one to Salzburg and the other to Neuschwanstein- which proved to be very convenient within our itinerary. We landed in Frankfurt, quickly toured the Rhine, visited Wurzbrrg, Rothenburg, Dachau & Augsburg and then spent our final four days in Munich based at the Hotel Carmen.

Access to the U-Bahn/S-Bahn is a short walk of less than 10 minutes, plus transit passes are sold at the front desk.

When I return to Munich, I would stay at the Hotel Carmen again and recommend it to those looking for an enjoyable, convenient & affordable place to serve as a base for visiting some of the main attractions of Bavaria.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Top Hotel Carmen

  • Top Hotel Munich
  • Munich Top Hotel
Address: Hansastrasse 146, 81373 Munich, Bavaria, Germany
Price range (per night):* INR5,406 - 22,348

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