Although we were very disappointed with our stay overall, I will say that the staff was very friendly and did all they could to help. When booking this hotel, I thought it was going to be located within the city center. This was not the case, however, it was easy to reach via the bus system with a stop located a minute's walk from the hotel. The outside temperatures were below freezing with a foot of snow on the ground in Munich, and the heat in our room was broken! The hotel staff gave us a space heater the first night, but it didn't do much good. Then we requested a second one the next night that was much more sufficient. We were not able to change the channels on our TV, and the one channel that did work was cut in half with static. Our bed consisted of two twin mattresses pushed together with a 4-finger gap in the middle, which resulted in very achey backs during our day-time touring. Also, the room reeked of cigarette smoke. It wasn't quite the romantic weekend we had planned, and we wouldn't stay here again even with the $79 price tag on Hotwire.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC