The big plus of this hotel is its location right next to train mainstation. Good for short citytrips.
Service is poor.. they act like a high class hotel and so are the prices but for this service it's way overpriced. I was there once and wouldn't chose it again.
My experience: First we waited for a long time at the reception to check in. The reason was that the (elder) receptionist didn't expect that a young couple would check in in their hotel ...
Next thing was that she couldn't find our reservation.. finally she did and what we got was a twin bed room although we booked doublebed/kingsize. Beside this fact the room was very good, modern interiour, clean, how it should be. But twin bed was not acceptable for us, so we asked for another room. But the 2nd room was just a shame. Very small, old and damaged furniture.. good for a youthhostel, but not for the price we paid. So we had to go down to the reception for the third time and to complain again. Since this little room was no option we wanted back the twin bed room. The elder lady at the reception was so annoying!
Fortunately, another (younger) receptionist, maybe her boss, noticed our situation and could finally find a solution. We got an upgrade to the junior suite which was very cool and a pleasant end :-)
This room was good, clean, nice bed. Unfortunately the shower didn't work.. it only knew cold and very hot...
All in all we were happy with the upgrade but the first impression counts and it was terrible. It seemed to us that they have problem with younger people who don't seem rich. But their service is far away from what they think they are. Just because I'm young and don't wear Prada doesn't mean I'm not used to 4 and 5 star hotels. This hotel is okay, but the price should be the half!
Room Tip: If you find a promo rate, it's fine. But never pay the regular price!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC