location: not exactly in the center but the U-Bahn station is in front of the hotel. The best is to buy a day or 3 day trip single or partner ticket. 3 stations to the main train station, not a problem. parking isn´t a problem, one can use the parking of the hotel 20E per day or park on the street 4E per day.
Hotel: 4 Stars. I can only review a CLUB-Room,. These rooms are on the tenth floor and depending of the location one has a very good view of MUC Some rooms overlook the train station, most of the time, it still remains quiet. The size of the room is average and one finds everything one needs for a nice stay. Very unusal to get a special mirror with light in the bathroom to shave or put make up on. Normally reserved to 5 Stars. Little details in the bathroom count a lot, for exemple, a soap dish!! But do not accept a room with communication door, this is bound to go wrong (see below).
Club: all is there for a nice breakfast or snacks during the day. Soft drinks or wine and beer to prosecco. As the wine bottle had only one glass left in it, the service person bought another one straigth away without having been told! This a nice service. But should anything go missing, one can ring up and ask for it.
INFO: the spa and swimmingpool area is shut until the end of March2012. I didn´t find any mention of it on the website, even looking carefully. But it was mention on my confirmation (small printed) once I had done the booking. it is ok, I suppose as long as one reads carefully or one doesn´t make a non refundable booking?! I told the people behind the reception and they were very nice about it. Took note of it and told me they would investigate.
Service: Super nice. We got greeted by all the employees without any exception. As I did mention the lack of information about the spa being shut, we got a bottle of wine sent to our room with a plate of nicely presented fruits. The is the attention that counts. We check out early after having had a very bad night due to our very loud neighbours (for which the hotel isn´t responsible), we got a full refund. The reception lady was helpful, would have moved us, but as she realised we wanted to check out, she accepted it and remainde very nice. Very unusual! Thank you to the staff.
facit: this is very difficult to judge a hotel. Some things can go wrong anytime, it did with us, but the way the staff handle the situation, was very good and one can see that the management is really behind it . From the location to the service, there was nothing negative to report and this hotel is certainly a good alternative to the very expensive hotels located nearer the town like le Meridien or the Bayerpost. We stayed last year in "le Meridien", De Luxe room, we did find that the room was super nice but the service wasn´t as good as in the Sheraton Westpark!
Room Tip: Club Room without communicating door!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
Hello „Odile R“,
thanks so much for taking time to write this informative comment. To ensure you will not be put into a club room with communication door we would like to update this in your profile in our system here with your permission. Please send us a quick email through the "contact us" option on our homepage if you like to do so and we will take care of it.
Our remodelling phase of our wellness area is moving to an end and we will be opening our new fitness area in March with a great program called “Sheraton fitness programmed by core performance”. You may check it out and track it viewing our homepage or visit our Facebook page for some pictures as well.
We will share your comment among our teams and thank them that they did the right thing. It is our motivation to hear that our efforts in fixing issues and managing the relations with our guests are successful. As you said things can go wrong but it is our task to follow up to ensure you are taken care of!
Warm regards from Munich,
Stephanie, Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC