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Holiday Inn Munich - City Centre – reviews, photos

4.0 of 5
Hochstrasse 3, 81669 Munich, Bavaria, Germany
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Holiday Inn Munich - City Centre
Holiday Inn Munich - City Centre
Holiday Inn Munich - City Centre
Holiday Inn Munich - City Centre
Holiday Inn Munich - City Centre
Holiday Inn Munich - City Centre
Ranked #95 of 390 hotels in Munich
4.0 of 5 stars 604 Reviews
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604 reviews from our community

What travellers say about this hotel
  • Rosenheimer platz(34)
  • Very good(31)
  • Breakfast buffet(17)
  • Swimming pool(15)
  • S Bahn(15)
  • Short walk(13)
  • Clean and comfortable(11)
  • Star hotel(11)
  • Train station(10)
  • Shopping mall(10)
Traveller rating
    156
    297
    98
    32
    21
Only show reviews for Family (102) | Couples (156) | Business (156)
Date Rating
Akron, OH
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“No issues at all.....”
4 of 5 stars Reviewed 13 February 2012

I question the other reviews, as I have stayed numerous times at this property. The staff has always been totally professional and courteous, keep in mind that this is a tourist/convention hotel and they are usually quite busy. The rooms are clean, and I have never had issues with heat or cooling. This is not a Ritz by any means, but then that was not the expectation. The breakfast buffet is excellent as well! It's location, attached to the train station and many shops and grocery stores, is quite convenient. The Marienplatz and city center is a short walk (or shorter train ride) away, with many, many options for food and beverage in the immediate area.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dberk about Holiday Inn Munich - City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Not quite in the city centre”
3 of 5 stars Reviewed 11 February 2012

I booked this hotel because the name implies that it is situated in the city centre. Not quite. It is about a 10 minute brisk walk from the city centre.
It is a standard Holiday Inn hotel. The rooms are clean and the beds are comfortable. I keep being frustrated by the fact that WiFi access is not free in Holiday Inn hotels. Not everyone travels on a business account.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MonyetS about Holiday Inn Munich - City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
“Worst Munich hotel I ever stayed! Racial Discrimination!”
1 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

I am a frequent traveler to Munich for business. Thought of trying out Holiday Inn since it is connected to a station. The room heater is NOT WORKING when temperature outside is actually -20degC! It is so cold that I had to request for a room change. Never expect to be discriminated by this front desk woman named Marcela Macedo. Apparently she only served people of the same skin color as her! She completely ignored me standing there for more than 20mins, allowing others to cut the queue. I had to scream for her attention eventually! The room was changed, but NO DIFFERENCE, NO HEATER AT ALL! I cancelled the remaining 5nights stay, and went to Hilton hotel opposite, so glad with my decision. Do not consider staying at Holiday Inn, certainly not worth the money and such poor service given! Why will Holiday Inn condone such poor service and attitude staff like Marcela Macedo???

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask spurdd about Holiday Inn Munich - City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Guest_Relation, Guest Relations Manager at Holiday Inn Munich - City Centre, responded to this review
13 February 2012
Dear spurdd,
We are very sorry for this negative impression you got. Our guest’s satisfaction with the hotel and service provided is our highest priority.
We would like to apologize for any inconvenience you might have had regarding the temperature in your room. Our technical department and the manager have taken care of it personally. Situations like that definitely don’t meet our standard.

Since we are part of an international hotel chain and abandon racial discrimination in any way we strongly disagree with these accusations. The most of our guests are from foreign countries as well as 50 % of our staff - So is Mrs. Macedo. Nevertheless we have directly talked to our front office team to understand why you felt so unhappy and wrongly treated. Please be assured that your criticism is taken very seriously.

Once again we are very sorry that you get such a negative impression of our hotel and we hope that you will allow us the opportunity to restore your faith in the Holiday Inn Munich-City Centre and in our intention to provide you with an exceptional service.

Guest Relation Manager
Holiday Inn Munich City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heraklion, Greece
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“Politeness in demand”
3 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

(+) lift to underground station (Rosenheimer) which is two stops from Marienplatz and walking distance from Deutsche museum.
underground parking for your car which is cheaper compared to the nearby parking of Hilton.
(-) reception girls are not very polite.
although I am priority customer they delivered me two single beds, besides my booking voucher which was correct. When I showed them the voucher they told me that they can give me room with double bed in another floor without priority customer benefits.
No concierge services

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by antonios1602 for Munich
Ask antonios1602 about Holiday Inn Munich - City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great place to stay”
4 of 5 stars Reviewed 21 January 2012
4
people found this review helpful

What impressed us the most about this hotel was its location. It is a 40 minute train ride from the airport and the train stops under the hotel so you have internal access to the hotel no need to go outside in bad weather to get into the hotel.
From this hotel it is about 10 minute walk to Marionplatz it is an excellent location for walking all around the city.
It has some great restuarants very close by 2-5 minute walk from front of hotel.
The hotel was clean, comfortable and we would definitly stay here again.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Anthony G about Holiday Inn Munich - City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Munich - City Centre

  • Holiday Inn Munich City Centre
  • Holiday Inn Munich
  • Munich Holiday Inn
Address: Hochstrasse 3, 81669 Munich, Bavaria, Germany
Price range (per night):* INR5,740 - 24,633

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