I've read a lot of the reviews about this hotel some good some bad.My personal view of the hotel is it was very quiet,very clean and in a location close to main station but a good walk to the what I would call the main part of the city(which is not a bad thing) over all I have no complaints about the hotel itself.That brings me to the staff ie reception staff,particularly the old fella at night who I thought was appallingly unhelpful unless you insisted he do something,like walk 10 yards for the spare room key because two of the four adults in our room had already gone to bed with THE key they give you,that's every time you asked him for the spare key not just once,the daytime staff were not particularly over helpful,maybe its a language thing but i thought i was putting them out when asking for information,i wouldnt employ any of them apart from the lovely happy smiley blonde girl who was working the day we left(30th jan),cant remember her name as i was that shocked at how helpful she was i never asked her name,the complete opposite to the rest of the drab staff,this is an honest view of this place,go and stay here if your room is just a room and you don't intend to spend too much time apart from sleep,one last thing I have to mention,the breakfast staff were excellent as one morning I thought I'd check the breakfast out,but 12 euros?get down to the Irish bar for a fry up for 9 euros happy days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
dear guest
first, we would like to thank you for the very detailed comments about our Winters Hotel Munich. It is very important for us that guests like you, rate our products and services as well as our staff attitude.
We have taken note of every point you gave us, the good and the not so positive. We are happy that you found the location and the cleanliness great.
Breakfast rates at 12 Euros are very average for hotels in this city and location so that we feel with what we have to offer, the rate is justified.
As for the front desk staff during the various shifts, we would like to let you know that this is taken very seriously and we have discussed with all involved emploiyees so that this should be an exception rather than our standard
If you are in Munich again, please consider our Winters Hotel again so that we can show you our progress
Thank you again for your stay with us
The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC